Emirates Account Manager

Emirates Account Manager

We have an amazing opportunity to join our fantastic Menzies Aviation team as an Account Manager to support the operations in Orlando, FL.

We are looking for someone who has a proven track record in Account Management. If you love being in the heart of the operation and are ready to embrace the fast-paced environment of Aviation, then please read on!

The Account Manager will be responsible to assist the operational team to deliver excellent and safer performance in the cargo service functions at a high-volume international airport. You'll put our people, our customers – and their customers, at the heart of everything you do.

Firstly, you will be working for the worlds' largest aviation services provider (by number of countries) and with some of the most prestigious airlines in the industry. You will have the opportunity to shape and develop the team around you, ensuring you have the best team of experts in their field.

In addition, medical and dental benefits, company matched Registered Retirement Saving Plan (RRSP) contribution, industry leading terms and conditions and full support and training throughout your career journey with us.

The main accountabilities include: implementing Menzies Aviation policies and procedures as laid down in the Eight Pillars of Management; ensuring service delivery to customer airlines is according to the airline contacts, and within the agreed budget level; ensuring safety and security procedures are performed according to the Menzies Health & Safety regulations, and according to international aviation standards; monitoring performance, taking action to correct any shortfalls; liaising with airline station managers, airport operations staff, handling agents, customs, immigration, and security officials, and other airport stakeholders; providing reports as required, and service delivery measurements; providing leadership to the management team, developing their skills; working shifts as required by the business; other duties as assigned; reporting any significant deficiency in our products, materials and documents; having the duty to suggest any improvements to working practices, especially those relating to safety and security; and following all security procedures as required.

All employees have a responsibility and duty whilst at work to: take reasonable care for the health and safety of themselves and of others who may be affected by their actions or omissions whilst at work; fully versed on International Aviation Safety and Security standards and passionate about promoting them within the organization; co-operate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company; not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, safety, or welfare reasons; inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health and safety; report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in this manual; carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures; fully understand the company health and safety policy; and attend training courses as may be arranged by the Company.

Qualifications and experience include: financial management skills awareness; ability to communicate effectively with senior level personnel; ability to work with a multinational work force, and to adjust to the local conditions of the station; working knowledge of the IATA Standard Ground Handling Agreement; aptitude to develop the supervisory team, provide succession planning, and re-engineer business processes as demanded by changes in the business; ability to support other stations as required and ensure own station responsibilities are covered with on leave; cargo handling experience at a high-volume international airport; excellent knowledge of cargo/ramp GSE; high school graduate; must possess a valid State Driver's License; and must pass all pred-employment background and a drug test.