IT Support Technician

IT Support Technician

EAU CLAIRE, WI - Corporate Office

General Office

Full Time

Per Hour

Why Work for Menards?

• Profit Sharing & 401K, Paid Vacation & Holidays
• Team Member Discount
• Highly collaborative work environment
• Monday – Friday work week
• Pay based on experience

Position Summary:

Under the direction of the Manager of Distribution Center and Manufacturing IT Support, provides exceptional technical support and enhancements to Menard, Inc. as part of the IT Support team. Installs, modifies, and makes minor repairs to company IT hardware and software systems, and provides technical assistance and training to system users by performing the following duties.

Primary Responsibilities:

• Willingness to learn new software
• Willingness to learn new IT skills
• Must have working knowledge of computers and their operating systems
• Understand mobile technologies and equipment such as smartphones and tablets
• Configure and install hardware and peripheral components, such as monitors, keyboards, printers, and disk drives
• Load specified software packages, such as operating systems, word processing, or spreadsheet programs into computer
• Ensure consistent implementation of processes including:
  • Installation of new or replacement equipment
  • De-installation of existing equipment
  • Initial testing processes for boot-up and image load
• Enter commands and observe system functions to verify correct system operation
• Perform generic and basic tests on connectivity and application launches
• Respond to Team Member inquiries concerning systems operation and diagnoses system hardware, software, and operator problems
• Instruct users in use of equipment, software, and manuals
• Recommend or perform remedial actions to correct problems and documents issues
• Coordinate activities with support desk, network services, or other information systems groups
• Replace defective or inadequate software packages
• Perform monthly preventive maintenance on all IT equipment at supported locations
• Develop and implement ways to continuously improve support locations
• Provide updates, status, and completion information to manager, team lead and/or Team Members, via voicemail, email, or in-person communication
• Prepare paperwork to document work in progress, completed work, and other necessary tracking paperwork; submits paperwork on a timely basis to department management
• Routinely works aloft on ladders with hand tools and test sets
• Conduct routine inventory, warehouse, shipping, and receiving duties
• Follow established company policies regarding the safekeeping and security of equipment under repair

Position Requirements:

• A Two Year Technical Degree or service experience in IT Support, Computer Networking, Management Information Systems, Computer Repair, Computer Science, Information Technology Management
• Minimum of 2 years related experience including: Installation, Repair, Upgrading, and Troubleshooting IT equipment
• Must have experience with computer hardware installation and troubleshooting for PCs, peripherals, and servers
• Experience with mobile technology such as smartphones and tablets a plus
• Strong working knowledge of Android, Windows 7, Windows 10, and Windows 11
• Knowledge of Virtual Operating Systems
• Proficiency with MS Office (Word, Excel, and Outlook)
• Network / Client-Server experience preferred
• Some experience with configuring routers, switches and hubs preferred
• Any computer equipment manufacturer certifications are a plus
• A+, Network+, Security+ certification are a plus
• Experience with various printer types (impact, inkjet, or laser)
• Willingness to learn
• Punctuality, reliability, honesty and consistency
• Ability to work effectively in a team environment and interact with many departments on all levels
• Strong attention to detail and accuracy
• Strong analytical skills
• Strong written and verbal communication skills
• Ability to work both independently and produce quality work
• Good customer service skills
• Good organizational skills
• Good task management skills
• Complete tasks as efficiently as possible
• Ability to work under pressure of deadlines
• Ability to manage multiple assignments and adjust to changing priorities
• Keep work areas clean and organized
• Ability to follow detailed written instructions
• Follow company established policies regarding the safekeeping and security of equipment under repair
• You must have a valid driver's license and a good driving record.
• Must be available to work Monday through Friday with a rotating Saturday/On-Call Schedule.
• Provide numbers (i.e. home phone / cell phone) for which you can be easily and quickly reachable
• Must carry a company provided cell phone during normal work hours.

Physical Demands:

• This position requires lifting up to 75 pounds for warehouse pickup and delivery duties. Reasonable accommodations may be made to enable individuals with disabilities to perform this function.

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