Navigator - pediatric Cardiac Services - ft - days - mpg

Patient Navigator

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

The Patient Navigator is responsible for guiding patients through the complexities of the healthcare system. Working collaboratively with physicians, staff and other health care professionals to provide care coordination across the health care continuum for all assigned patients, the Patient Navigator ensures that safety, best practice, and high quality standards of care are maintained across the continuum. This role provides support and resources to patients, including connecting patients to available services, navigates insurance authorizations, coordinates care between providers, and works with healthcare providers to ensure that patients are receiving the best possible care.

Responsibilities:

• Extract data from medical record sources to gather information and perform outreach.
• Communicates details to the appropriate team, providers, and/or supervisors.
• May assist with obtaining authorizations and scheduling where appropriate.
• Works closely with physicians and the multidisciplinary care management teams.
• Facilitates care coordination, and documents efforts.
• Utilizes the appropriate reports to prioritize outreach to ensure care coordination.
• Coordinates a wide range of activities and education to support the patient population by utilizing a variety of communication methods including but not limited to telehealth, face-to-face, text, telephone, or email.

Competencies:

• Accountability
• Customer Service
• Effective Communication
• Healthcare Industry
• Relationship Development
• Responding to Change
• Standards of Behavior

Education and Certification Requirements:

• High School Diploma or Equivalent (Required)
• BLS American Heart E-Card (BLS AHA ECARD) - American Heart Association (AMERICAN HEART)
• BLS Cert American Heart_non ecard (BLS AHA) - American Heart Association (AMERICAN HEART)
• BLS Certification Grace (BLS GRACE) - Employee Grace Period for Essential Credential (GRACE)
• BLS Cert Red Cross (BLS RC) - Red Cross (RED CROSS)

Additional Job Information:

• Complexity of Work: Success will be measured by the results of the process and outcome performance measures of the population of patients. Requires critical thinking skills, effective communications skills, decisive judgment and the ability to work with minimal supervision. Must be able to work in a stressful environment and take appropriate action. Knowledgeable in Excel, Word and PowerPoint and able to use electronic medical records such as EPIC.
• Required Work Experience: One (1) year of experience in a healthcare setting required.

Working Conditions and Physical Requirements:

• Bending and Stooping = 60%
• Climbing = 40%
• Keyboard Entry = 60%
• Kneeling = 40%
• Lifting/Carrying Patients 35 Pounds or Greater = 60%
• Lifting or Carrying 0 - 25 lbs Non-Patient = 60%
• Lifting or Carrying 2501 lbs - 75 lbs Non-Patient = 40%
• Lifting or Carrying > 75 lbs Non-Patient = 0%
• Pushing or Pulling 0 - 25 lbs Non-Patient = 60%
• Pushing or Pulling 26 - 75 lbs Non-Patient = 60%
• Pushing or Pulling > 75 lbs Non-Patient = 60%
• Reaching = 60%
• Repetitive Movement Foot/Leg = 0%
• Repetitive Movement Hand/Arm = 60%
• Running = 40%
• Sitting = 40%
• Squatting = 40%
• Standing = 60%
• Walking = 60%
• Audible Speech = 60%
• Hearing Acuity = 60%
• Smelling Acuity = 40%
• Taste Discrimination = 0%
• Depth Perception = 60%
• Distinguish Color = 60%
• Seeing - Far = 60%
• Seeing - Near = 60%
• Bio hazardous Waste = 40%
• Biological Hazards - Respiratory = 40%
• Biological Hazards - Skin or Ingestion = 40%
• Blood and/or Bodily Fluids = 40%
• Communicable Diseases and/or Pathogens = 40%
• Asbestos = 0%
• Cytotoxic Chemicals = 40%
• Dust = 40%
• Gas/Vapors/Fumes = 40%
• Hazardous Chemicals = 20%
• Hazardous Medication = 0%
• Latex = 60%
• Computer Monitor = 60%
• Domestic Animals = 40%
• Extreme Heat/Cold = 20%
• Fire Risk = 40%
• Hazardous Noise = 20%
• Heating Devices = 40%
• Hypoxia = 0%
• Laser/High Intensity Lights = 0%
• Magnetic Fields = 20%
• Moving Mechanical Parts = 60%
• Needles/Sharp Objects = 60%
• Potential Electric Shock = 20%
• Potential for Physical Assault = 20%
• Radiation = 20%
• Sudden Decompression During Flights = 0%
• Unprotected Heights = 0%
• Wet or Slippery Surfaces = 40%

Shift: Primarily for office workers - not eligible for shift differential