Leave Of Absence Specialist - FT - Days - HRSS - Remote Eligible

HR Shared Services Leave Of Absence Specialist

At Memorial, we are dedicated to improving the health, well-being and, most of all, quality of life for the people entrusted to our care. An unwavering commitment to our service vision is what makes the difference. It is the foundation of The Memorial Experience.

The HR Shared Services Leave Of Absence Specialist is responsible for analyzing and answering escalated and complex HR related inquiries in addition provides support in the coordination of leave of absence programs, such as those permitted by Family Medical Leave Act (FMLA), Americans with Disabilities Act (ADA), Memorial Healthcare System (Memorial) and State Leave, and workplace accommodations. Maintains records and provides consultative advice to ensure effective use of leave program. Educates managers and employees on types of leaves and policy/procedure to follow; completes system updates and analyzes report data; and continually seeks ways to leverage leave programs to engage and retain our employees.

Troubleshoots and resolves issues, and recommends changes for process improvement. Acts as liaison and escalation point with contacts including local HR, COEs and other key stakeholders. Responsible for maintaining all compliance requirements of dedicated HR Shared Service processes. Diagnoses problems and leads correction through communication and documentation. Actively contributes to delivering, maintaining and improving HR services, procedures and processes to increase employee satisfaction, driving performance and achieving results. Responds and resolves escalated cases in more complex HR scenarios. Uses systems to document and escalate as needed following appropriate process. Researches and resolves all problems in a timely manner. Must be able to work on more than one issue simultaneously and prioritize urgency of requests. Educates employees of HR Shared Services in order to build a knowledge base to assist with first call resolution at Tier 1. Ensures efficient and accurate resolution of cases within a Shared Service team.

Accountability, analysis and decision making, customer service, problem solving, responding to change, standards of behavior

High School Diploma or Equivalent (Required)

Complexity of Work: Must possess strong customer services orientation with the ability to navigate complex conversations, determine needs and provide solutions satisfactorily. Strong customer service skills. Strong organizational skills for tracking and documenting. Attention to detail. Ability to work both independently and in teams. Ability to exercise effective judgement, and sensitivity to callers and potentially difficult situations. Must be extremely organized and detail oriented with the ability to shift priorities as needed. Proven skill at handling stressful issues and interacting with all levels of the organization in a courteous and professional manner. Ability to handle multiple projects simultaneously in a fast paced organization. Independent problem solver or knowledge as to when to appropriately escalate. Required Work Experience: Two (2) years' experience in Customer Service and/or Human Resources /Benefits/or a Shared Services role. Other Information: Additional Education Info: Associates Degree preferred.