Network OPS Center Engineer

Job Description

At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.

The NOC personnel use various software based troubleshooting tools to perform initial problem determination, evaluation and resolution for ISD Technical Operations. After initial trouble evaluation is performed and the problem cannot be rectified, the trouble is escalated to the appropriate engineering team for problem resolution.

Minimum Qualification

Education: Bachelors Degree or equivalent experience

Licenses/Certifications: (None)

Experience / Knowledge / Skills:

• Minimum of one (1) year working in IT customer service setting, preferably in healthcare
• Strong problem solving skills
• Ability to handle high stress situations
• Shift work required
• Increasingly responsible experience with technical skills in a large, complex corporate Information System
• Working knowledge of mainframe, minicomputer, microcomputer, networking and telecommunications strategies, environments, equipment, operating systems, development tools and methodologies

Principal Accountabilities

• Monitors, installs, tests, debug, customize and tunes medium impact operating system and utility packages with some guidance.
• Completes projects according to established schedules and timeframes.
• Follows technical and documentation standards.
• Provides assistance to Applications and Operations staff in technical problem solving.
• Provides technical education classes for Operations and Applications staff.
• Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
• Promotes individual professional growth and development by meeting requirements for mandatory/continuing education, skills competency, supports department-based goals which contribute to the success of the organization; serves as preceptor, mentor, and resource to less experienced staff.
• Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann's service standards by providing safe, caring, personalized and efficient experiences to patients and colleagues.
• Other duties as assigned.