Customer Service Representative (on Site - Πάτρα)

Customer Support Representatives

Mellon Technologies, the parent company of the Mellon Group, holds a leading role in the field of electronic transactions, telephone services, as well as business process outsourcing services is looking for: Customer Support Representatives for on site employment in its offices in the center of Patras.

The position concerns a five-day, eight-hour employment (Monday – Friday) with schedule:

• 10:00 – 18:00
• possibility of some afternoon shifts 12:00 – 20:00, when required

The role includes alternating employment in two simple and organized parts:

• Incoming Customer Service providing information and answers to simple and everyday questions
• Outgoing Communication with Existing Customers, in the context of information and maintenance of cooperation (Does not involve sales or cold list calls)

Daily Responsibilities:

• Service to customers with professionalism and courtesy
• Provision of basic information and guidance
• Communication with already existing customers for information and support
• Recording information in electronic systems