Banking Customer Service Representative

Banking Customer Service Representative

Mellon Technologies, the parent company of the Mellon Group of Companies, holds a leading role in the field of electronic transactions, telephone services, and business process outsourcing services is looking for a Banking Customer Service Representative.

Role Description

The position involves:

• Five-day 8-hour employment in rotating shifts (07.00 - 23.00)
• Two Saturdays/month (with corresponding repo)
• Possibility of employment in night shift, only by agreement

Duties:

• Providing professional and courteous telephone customer service
• Managing requests and providing solutions to banking product issues (cards, e-banking, accounts, loans)
• Recording requests in the system and monitoring their progress
• Ensuring a positive customer experience in every interaction