Agent, Dispatch Services

Agent, Dispatch Services

Position Summary:

To dispatch vehicle for local, cross border limousines and coaches according to the reservations, to ensure utilization of company resources is maximized; to provide greeting services to patrons and to maintain up to date and accurate data for report generation.

Primary Responsibilities:

• Constant communication with all related departments to handle and coordinate limousine enquiries and booking arrangements.
• Project a professional image via phone calls and emails with guests/ internal guests.
• Establish professional image from the first touch, provide personal greeting and farewell service to guest in different locations.
• Ensure smooth operations between limousine service counter, dispatch centre, limousine drivers and guests.
• Assist in monitoring Drivers' standing posture, manner and report to AM/ Supervisors.
• Make sure orders are fairly distribute to the drivers according to who stand by first.
• Familiar with company products, events and promotions, able to answer queries from VIP patrons and internal guests in a timely and professional manner.
• Update all vehicle data and prepare daily and monthly reports.
• Ensure company and patron information are kept confidentially.
• Perform other reasonable job duties as assigned by supervisors from time to time.
• Adhere to all Company policies and procedures.

Qualifications:

Experience:

• Working experience in a similar capacity.
• Sound knowledge in the local transportation and travel industry is a plus.

Education:

• High school graduate or equivalent professional training.

Skills / Competencies:

• Reading, writing and basic oral skill in English, Cantonese and Mandarin communications, knowledge of other language is a plus.
• Good communication in spoken Cantonese, Mandarin & English.
• Establish professional image with exceptional service and telephone manners.
• Computer literate.
• Ability of multi-tasking.
• Ability to work on flexible shift on rotation basis and overtime if needed.
• Ability to stand and/or walk during the shift.
• Excellent interpersonal / presentation skills are preferred.