Associate, Resorts Services

Associate, Resorts Services

The Associate, Casino Services plays an important role in the heart of house Business Development team. The Associate, Casino Services is responsible to contact the targeted/potential businesses or private individual players by telephone in order to promote City of Dreams Casino Marketing packages or services. Assist the hospitality/client services team on making any necessary prearrangement and requests for the players (i.e. reservations, travel arrangement) to ensure the hassle-free travel of the players.

Primary Responsibilities:

• Have full understanding of products, make strategically outbound and inbound telemarketing call (operate 24 hours);
• Prearrange and coordinate with respective department/team to arrange the accommodations and requests for the expected arrival players (i.e., Room reservations, travel arrangement, F&B)
• Scheduling and rostering of Business Development Team
• Handle administrative activities in a timely and complete manner;
• Assist in performing periodic data analysis and reporting to discover the trends and members' preference;
• Assist arranging event settings for premium players
• Works with related departments to ensure the hassle-free stay for premium players
• Perform any other duties or projects as assigned by Assistant Manager, Casino Services

Key Performance Indicators:

As agreed with the Company

Qualifications:

Experience:

• One year or above relevant experience in sales and promotion field, preferably in casino marketing
• Previous telemarketing sales or outbound sales is an advantage
• Displays a high commitment to improving customer service
• Motivates others to achieve business objectives and common goals
• Encourages people to work as a team
• Adopts and implements new approaches and practices to meet changing circumstances

Education:

• Tertiary Qualifications

Skills / Competencies:

• Computer literate
• Excellent interpersonal and communication skills in English and Cantonese essential, Mandarin highly regarded
• Ability to converse in foreign language(s) will be an added advantage
• Pleasant and mature disposition
• Able to define problems, collect data, establish facts, and draw valid conclusions
• Able to work under pressure and result driven
• Has strong organizational and time management skills
• Has strong phone presence
• A team player