Operations Manager

Operations Manager

Since 2015, Mejuri has reimagined what fine jewelry can be in a modern world—shifting it from a traditional gift to a personal choice rooted in self-expression.

Founded by third-generation jeweler Noura Sakkijha, the brand was built on a simple idea: fine jewelry shouldn't require a special occasion, and it should never come with guilt. It's about celebrating yourself—your style, your life, your everyday.

Mejuri meets customers where they are—online, in app, and through a growing global retail footprint of 45+ stores worldwide. Mejuri is also deeply committed to doing things the right way, with responsible sourcing, sustainable practices, and philanthropic initiatives that reflect our values and long-term vision.

Operations Manager

Reporting into the Senior Manager Operations, the Manager Operations will own our 3rd party operations based in Ohio. We have recently scaled-up our operations in this facility and we need someone who wants to help us grow and optimize in the US. In this role, you will partner with our 3rd party FC on everything from scaling operations, to daily performance, weekly metrics and overall improvement. This is a fast paced environment and there are lots of opportunity to impact our business.

What You'll Do

• Serve as the primary point of contact between Mejuri and the fulfillment center leadership team, building a strong partnership and drive overall performance.
• Monitor and enforce adherence to KPIs and SLA including operational, financial and customer based.
• Deep dive performance and find opportunities to improve.
• Partner with our 3PL to optimize workflows, reduce costs, and improve productivity.
• Lead initiatives to enhance scalability and flexibility during peak seasons and for additional volume that is expected post peak.
• Identify and implement best practices across warehousing & fulfillment.
• Work closely with internal teams (Supply Chain, Logistics, Customer Experience, Planning) to align fulfillment operations with business needs.

Key Performance Indicators

Shipped On-time in-full, process errors, cost/order.

What You'll Bring To The Team

• Experience leading an operation or closely related supply chain area (e.g., transportation, 3rd party management etc).
• Ability to drive results through both action and influence and ready to build a strong partnership with a 3rd party.
• Continuous improvement mindset - Always looking for the next opportunity to improve our results.
• Ability to deep dive KPIs, identify root causes and put into place actions.
• You are a builder - ready to create new KPIs, processes and standardizations. Success in a role is not only execution, but creating and scaling.
• Comfortable with undertaking analysis such as capacity analysis, productivity deep dives and cost analysis (bonus points comfortable with business cases, budgets).
• Ability to lead initiatives and mid-size projects cross-functionally from idea to execution.
• Ready to work in a fast-paced environment, with high ambiguity.

Location: Pataskala, Ohio

We invite applicants to apply early as our initial screening process will begin on September 20 however the role will remain posted until filled.

At Mejuri our success is driven by a strong commitment to our Purpose and Values. They're the foundation of our operations, defining how we show up, solve problems, and accomplish incredible things—together.

Our strength comes from each team member's dedication to embracing and embodying these Values daily. This isn't merely a duty; it's a passion that defines us. They guide us in providing extraordinary experiences for our customers and fostering an innovative environment. Success, for us, means living our values relentlessly.

Our values are:

• RAISE THE BAR | Stay Curious, Share/Seek Feedback and Strive for Excellence
• CUSTOMER OBSESSED | Get Close to the Customer and prioritize them in our decisions
• EMPOWERED OWNERS | Treat the company like your own and take initiative
• FIND A WAY| Seek simple, creative solutions, and act fast
• DRIVE RESULTS | Be clear on your goals and be relentless in achieving them
• TEAM FIRST | Value team success over personal Ego

Accommodation / Accessibility:

Mejuri does not discriminate in hiring or terms and conditions of employment because of an individual's race, ancestry, colour, place of origin, religion, gender, gender identity, national origin, citizenship, age, disability, sexual orientation, family status or marital status, or any other protected category recognized by provincial or federal laws.

Should you require any accommodation, please inform us and we will work with you to meet your accessibility needs. For any accessibility-related assistance, requests for information in accessible alternative formats or to report any accessibility problems, please share in your application.