Technical Account Manager

Technical Account Manager

We are seeking an experienced and customer-obsessed Technical Account Manager (TAM) to join our global team. In this role, you will act as a strategic technical advisor to a set of key enterprise customers and partners, ensuring their success with Megaport's services. This is a post-sales overlay role, focused on customer support and enablement, technical relationship management, and long-term value delivery.

As part of the Premium Support business function, you'll manage and support customers who have adopted our premium tier service offering. You'll be the primary point of contact for these customers, providing a high-touch experience that includes:

• Delivering enhanced support during incident response, assisting with prioritisation and escalations with internal teams and coordination with third-party/cloud providers.
• Proactive engagement offering technical consulting and advisory services, conducting regular network performance reviews, and guiding customers on current and future use of Megaport's services.
• This role also has a significant focus on enabling System Integrators (SIs) and Value-Added Resellers (VARs). You'll collaborate closely with network and cybersecurity integrators and ecosystem vendors to drive adoption of Megaport's platform and services through third-party channels.

We're a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone's voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

Our team culture is a collaborative, supportive, and fun environment. We are a team of problem solvers, pixel pushers, code slingers, and cloud fanatics. Culture is more than a poster on the wall here – collaboration beats hierarchy, curiosity fuels our growth, and everyone's voice matters. We take our work seriously, but not ourselves. We work across time zones to execute on our global vision, trust each other to get things done, and never compromise our values for commercial gain. Most importantly, we place our customers at the center of everything we do.

Megaport is the global leader in Network as a Service (NaaS), and has transformed the way businesses connect to the cloud, data centers, and each other. We're publicly listed on the Australian Stock Exchange and partnered with the biggest names in tech like Amazon, Microsoft, Google, Oracle, IBM, and more. Headquartered in Brisbane with a crew of over 350 people spread across Asia-Pacific, Europe, and the Americas, our employees enjoy an environment that is collaborative, supportive, and (actually) fun.