Technical Service Specialist (m/w/d)

Robotic Surgery Field Technician

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Sind Sie bereit, in einer dynamischen und innovativen Branche den Unterschied zu machen? Bei Medtronic, einem weltweit führenden Unternehmen im Bereich Medizintechnik, suchen wir einen engagierten Außendiensttechniker (m/w/d), der unser Team im Bereich robotik-assistierte Chirurgie verstärkt. In dieser spannenden Rolle arbeiten Sie mit modernster Technologie, insbesondere dem Operationsroboter Hugo™, und tragen dazu bei, das Leben von Patienten zu verbessern und die Gesundheitsversorgung zu revolutionieren. Wenn Sie technisches Geschick, Leidenschaft für Innovationen und den Wunsch haben, in einem zukunftsweisenden Bereich zu wachsen, dann ist dies die perfekte Gelegenheit für Sie. Werden Sie Teil unserer Mission, die Zukunft der Medizintechnik mitzugestalten und minimalinvasive Chirurgie neu zu definieren! Diese Position ist in der Region Nord und Nordost zu besetzen. Sie werden hauptsächlich in dieser Region tätig sein und eng mit unseren Kunden vor Ort zusammenarbeiten. Gleichzeitig bietet die Rolle die Möglichkeit, nationale Reisen zu unternehmen, um unsere Kunden in ganz Deutschland zu unterstützen. Gelegentlich können auch internationale Reisen erforderlich sein, um an Fortbildungen und Trainings teilzunehmen, die Ihnen helfen, Ihre Fähigkeiten weiterzuentwickeln und auf dem neuesten Stand der Technik zu bleiben.

Responsibilities Include

• Installation, maintenance, and repair of the Hugo™ surgical robot in medical facilities.
• Supporting the implementation and integration of the Hugo™ system into surgical procedures.
• Training and supporting medical staff in the use of the Hugo™ system.
• Conducting regular inspections and safety checks of the system.
• Troubleshooting and resolving technical issues to ensure high operational readiness.
• Documenting all performed work and creating service reports.
• Collaborating with the technical support team and product development to solve complex technical problems.
• Ensuring compliance with all legal and internal regulations and quality standards.
• Participating in training and continuing education to learn about new technologies and products in the field of robotic-assisted surgery.

Required Knowledge and Experience

• Completed degree in medical technology, electrical engineering, engineering, or a related field.
• Practical experience in the installation and maintenance of medical technology devices, ideally in the field of robotic-assisted systems.
• In-depth knowledge of electronics, mechanics, and IT systems.
• Experience in technical customer service or a similar role.
• Understanding of medical and technical standards and regulations.

Problem-Solving Skills and Analytical Thinking

• Excellent communication skills and customer orientation.
• Fluent German and good English required.
• Willingness to travel and flexibility.

Physical Job Requirements: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart—putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.