Sr Engineer - Aftermarket Services Engineering

Robotics Surgical Technology (RST) Organization

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

This position is based in North Haven, CT within the Robotics Surgical Technology (RST) organization and reports to the Director of Refurbishment Operations. Strong engineering knowledge, analytical skills, and hands-on experience coupled with the ability to work in a cross-functional capacity and in a fast-paced environment are critical to success in this position. This function will play a key role in growing and expanding an asset utilization strategy for the Hugo RAS platform that delivers lower cost solutions to service and maintain systems. Prior experience with operations, manufacturing, field service, and/or remanufacturing, refurbishment, aftermarket, or overhaul is highly desirable. Candidates with this experience should ensure it is clearly highlighted in their work history. In this role, you will be responsible for ensuring that root cause failures are correctly identified along with ensuring that proper actions are taken to remedy failure modes and documented accordingly. Development of processes for testing, rework, repair, and disposition of returned products will be a required element of this function along with collaboration of cross-functional personnel from engineering, manufacturing, quality, field service, and supply chain.

Responsibilities may include the following and other duties may be assigned:

• Perform troubleshooting, repair, and functional testing on large electromechanical capital equipment/systems to ensure full functional performance before shipment to customers.
• Test, troubleshoot, calibrate, adjust, diagnose, and maintain equipment, components, devices, and systems while setting up and operating machines, equipment, and fixtures required for repair and testing processes.
• Perform and lead change management activities, configuration control, and implementation of design change updates along with completing necessary equipment and process validations.
• Assist with the research, creation, and implementation of solutions for tooling and fixtures to help drive improvement in operational efficiency and throughput for aftermarket services.
• Support laboratory activities such as crating and uncrating high-level assemblies, spare parts handling, and other assigned operational tasks.
• Serve as a subject matter expert in support of Class III medical devices, analyzing product failures, performing troubleshooting, identifying root causes, and verifying corrective actions.
• Lead and support failure investigations in cross-functional, multi-site environments while using data and statistical techniques to provide evidence-based root cause conclusions.
• Drive complex experiments and testing on existing products to investigate a wide variety of failure modes, analyze results, recommend improvements, produce reports, and train or coach employees on advanced procedures and root cause analysis methods.

Technical Specialist Career Stream: An individual contributor with responsibility in our technical functions to advance existing capabilities/technology or introduce new capabilities/technology centered around advancing solutions for aftermarket services and returned asset management. Formulates, delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals. The majority of time is spent developing and/or delivering initiatives related to supporting asset management of returned capital equipment while adhering to policies, using specialized knowledge and skills.

Differentiating Factors:

Autonomy: Seasoned individual contributor. Works independently under limited supervision to determine and develop approach to solutions that support. Coaches and reviews the work of lower level specialists; may manage projects / processes.

Organizational Impact: May be responsible for entire projects or processes within job area. Contributes to the completion of work group objectives, through building relationships and consensus to reach agreements on assignments.

Innovation and Complexity: Problems and issues faced are difficult, and may require understanding of multiple issues, job areas or specialties. Makes improvements of processes, systems or products to enhance performance of the job area. Analysis provided is in-depth in nature and often provides recommendations on process improvements.

Communication and Influence: Communicates with senior internal and external customers and vendors. Exchange information of facts, statuses, ideas and issues to achieve objective, and influence decision-making.

Leadership and Talent Management: May provide guidance, coaching and training to other employees within job area. May manage projects, requiring delegation of work and review of others' work product.

Required Knowledge and Experience:

Requires a Bachelor's degree and minimum of 4 years of relevant experience

OR

Master's degree with a minimum of 2 years relevant experience

OR

PhD with 0 years relevant experience.

Relevant experience must include working with complex electromechanical systems.

Preferred Experience:

Experience in the medical device industry or other regulated fields is preferred. Experience in leading and serving in a technical role that includes performing failure analysis, root cause corrective action, and validation activities is highly desired. Experience with a wide variety of software packages for product and service management (i.e., SAP, Agile, ServiceMax, Salesforce) is preferred.

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD):$100,000.00 - $150,000.00This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.