Senior Robotic Clinical Support Specialist

Senior Robotic Clinical Support Specialist

Join our Surgical Robotics team as a Senior Robotic Clinical Support Specialist and support the clinical engagement and utilization of the Hugo Robotic Assisted Surgery in New Zealand. In this role, you will be managing the overall robotic program and driving surgeon engagement and system utilization. Additionally, you will support the local team in raising awareness and expanding our surgeon base in key opportunities by promoting the Hugo RAS System. The role will be based in Hamilton/Wellington and support regional sites.

At Medtronic, we believe that patients around the world deserve access to quality care and improved outcomes. Surgical Robotics will expand global access to care and reduce surgical variability through portfolio or robotic and analytics solutions. Reporting to the Robotic Clinical Specialist (RCS) Manager for Surgical Robotics ANZ, you will work closely with internal and external stakeholders to support the utilization of the Hugo RAS system.

Responsibilities may include the following and other duties may be assigned:

• Supporting product launch and installation activities
• Working closely with Medtronic Field Service Engineers and hospital staff to support the robotic program
• Working with RCS Manager to develop and maintain an inventory plan for robotic procedures
• Training hospital staff to clean and sterilize reusable robotic instruments
• Working with RCS manager to develop, coordinate, and execute surgeon and OR team training plans
• Deliver the Hugo RAS Customer Training Program
• Working with internal stakeholders to arrange proctored cases as needed
• Maintaining ongoing Hugo RAS system coaching and continuous improvement initiatives
• Tracking milestones to showcase the value delivered by the Hugo RAS program
• Supporting the local team in raising awareness for robotic surgery in the hospital
• Supporting clinical engagement in key opportunities
• Supporting technology adoption by attending non-Hugo RAS system cases with target surgeons
• Data management and reporting
• Supporting the broader RST and core surgical teams in clinical engagement activities

Required Knowledge and Experience:

• Bachelor's degree
• Demonstrable experience in clinical setting or capital equipment sales
• Operating Room knowledge or experience
• Demonstrated ability to operate from idea generation, strategy development through detailed implementation and results delivery
• Experience in change management
• Willingness to travel depending on project needs; occasional weekend work as needed

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart—putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.