Senior Field Technical Service Specialist

Senior Field Technical Service Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

This Senior Field Technical Service Specialist is directly responsible for Navigation Large Capital systems, as primary responsibility but will be cross trained on other major Capital Equipment servicing. The role is responsible for all aspects of equipment support performed at customer sites or prior to delivery, and to ensure that it is completed in compliance with all company policies and standard operating procedures. This may include pre-delivery inspection, installation, commissioning, planned maintenance, troubleshooting, assessment, breakdown repair, and in-service to customers on basic device maintenance.

Responsibilities may include the following and other duties may be assigned:

• Effectively manage the customer expectation and compliance with customers' SLAs and safety
• Able to support last minute call to attend the customer onsite calls at non-working hours.
• Supports minor projects, including performing tests, interpreting data, developing reports
• Performs technical activities requiring considerable judgement
• Has working knowledge of all products and can provide some guidance to lower level employees including 3rd party service provider engineers
• Expected to independently propose solutions to problems for supervisor review
• Has unsupervised interaction with customers involving simple negotiations
• Obtains and provides technical information on matters of significant importance to the job area
• Able to advise internal and external customers on available service options and make recommendations as a consultant
• Able to assist in providing on the job guidance to other employees within job area
• Acts as an escalation point for issues encountered in the field

Required Knowledge and Experience:

• Bachelor's Degree in Engineering or any related field
• Minimum of 5 years of work experience; may require vocational or technical education or certification in addition to prior work experience
• Prior experience working in a hospital setting, ICU, Operating Theatre is highly preferred
• Requires knowledge of operational systems, techniques and practices typically gained through extensive experience and/or education
• Good knowledge on troubleshooting methods/skills and capital equipment control
• Effective verbal and written English communication skills
• Ability to travel locally up to 90% of the time and regionally up to 10% of the time
• Flexible working schedule based on customer requirements
• Require valid local driver's license and vehicle
• Require to lift a maximum of 35kg unassisted
• May be required to undergo a vaccination program

Physical Job Requirements The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here