Sales Support & Process Excellence Specialist

Sales Operations & Process Excellence Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Join our Medtronic Order Operations team and help redefine how medical technology reaches patients across Western Europe. In our evolving Specialized Services environment, you will drive operational excellence, improve process quality, and directly support our Mission to patients.

We are seeking a full-time Sales Operations & Process Excellence Specialist to optimise and continuously improve Offer-to-Cash activities. Working closely with sales and cross-functional teams, you will enable efficient execution, strengthen process reliability, and support scalable operations.

After your fulltime training period at the Medtronic Heerlen office, you will have the opportunity to work in a Hybrid model - depending on the country you live in (Netherlands, Belgium or Germany), the office based work will vary between 3 to 4, the other days you will work from your home office. As of 1 July 2022, our government has communicated that cross-border employees must be present in the office by 80% of the working hours. Please note that for this position, relocation support is not provided.

As a Sales Support & Process Excellence Specialist, you act as a key operational partner across our Spinal and Aortic Operating Units. You take ownership of end-to-end Offer-to-Cash performance—simplifying processes, driving improvements, and delivering reliable, high-quality outcomes. You focus on strengthening the full value chain, identifying inefficiencies, and contributing to a more standardized and scalable way of working.

We are transitioning from transactional order handling to a specialist, quality-driven, and improvement-focused operation. Your role goes beyond execution, contributing to stable operations, digital enablement, and stronger sales effectiveness. If you enjoy solving complex operational challenges, improving processes, and driving automation in a fast-paced environment, you will make a strong impact. This is an opportunity to shape more efficient ways of working and contribute to a more reliable and scalable operational environment.

Responsibilities may include the following and other duties may be assigned:

• Act as a central point of coordination for internal stakeholders regarding OTC process execution, fostering strong, solution-oriented collaboration.
• Own and optimise the complete order lifecycle — from request to delivery — ensuring accuracy, efficiency, and process excellence.
• Manage operational requests with a first-time-right mindset, driving stable outcomes and reducing rework.
• Resolve complex operational issues proactively by coordinating across functions, identifying root causes, and translating insights into process improvements.
• Build and maintain strong internal partnerships across Western Europe, including regional sales offices, business units, finance, and shared service centers.
• Ensure structured and compliant documentation in instructional guides and SOPs, supporting process standardization and operational consistency.
• Contribute to continuous improvement initiatives by identifying trends, proposing enhancements, and supporting implementation of new ways of working using Lean Sigma principles.
• Promote a culture of operational excellence, quality, and continuous improvement in all activities.

Required Knowledge and Experience:

• Bachelor degree
• Excellent verbal and written communication skills in both French/German/Italian/Dutch/Nordic (native or close to native level) & English
• Experience in sales operations, order management, business operations, or a similar environment
• Strong sense of ownership and problem-solving ability
• A continuous improvement mindset with the ability to identify and act on optimisation opportunities
• Proficiency in Microsoft Office (Outlook, Excel), ERP, SAP, and other operational tools
• Ability to prioritize, stay organized, and adapt in a fast-paced, evolving environment
• Comfortable working under pressure while maintaining quality and accuracy
• A proactive, self-starting attitude with a focus on enabling efficient and scalable operations
• Strong understanding of how operational performance supports commercial success
• We would prefer if you were proficient in project management methodologies (e.g., Agile, Lean, Scrum).

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Pay range / Rango salarial / Intervalo salarial /Fascia retributiva / Tranche de salaire / Gehaltsband / Salaribereik: Netherlands: 40,000.00 EUR - 60,000.00 EUR | This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.