Sales Admin Support IV

Sales Admin Support IV

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Sales Admin Support IV creates capital and other specialty orders, then follows the order flow to ensure shipment and delivery to the customer. Other responsibilities include submitting Customer Master requests, Quote creation, supporting rep inquiries, partnering with credit reps on credit issues, credits and debits.

This position is located Onsite at our Duluth, GA office at 3555 Koger Blvd Suite 200, Duluth, GA 30096.

Position Description

Responsibilities may include the following and other duties may be assigned:

• Represents company to external and internal customers, answers order, pricing, and shipment-related questions, traces lost shipments, interprets and clarifies customer orders for the shipping department, processes Capital Equipment and other speciality orders by initiating order through SFDC and SAP.
• Works closely with sales team to ensure proper documents are submitted for capital equipment order processing.
• Processes credits and rebills for pricing and Payer errors, as well as, processing returns and other credits.
• Works with Sales Support Coordinator on allocation of stock to capital equipment orders.
• Expedites capital equipment orders as necessary, working with the Distribution Center.
• Monitors Medtronic Connect and EDI orders for capital equipment. Contacts customer and/or sales representative to obtain correct paperwork prior to shipment of equipment.
• Available to facilitate requests from the sales team, research issues, and create custom quotations/contract in SFDC.
• Responsible for shipping and tracking of sales rep demo equipment to include an annual audit.
• Responsible for tracking and disposition of Medtronic assets assigned to customers and sales team.
• Maintains territory alignment tables in SAP.
• Monitors new account set-ups in SFDC and facilitates set-up of new accounts as necessary.
• Provides support for special requests and projects as needed.
• Process expert

Must Haves

• Four (4) years Sales Administration or Administrative experience

• Strong verbal, written, and analytical skills

• Proven organizational and multi-tasking skills

• Knowledge of Microsoft applications: Excel, Adobe, Power Point, Word, Outlook

Nice to Haves

• Medtronic experience

• SAP experience

• SalesForce.com experience

• Healthcare industry experience

Differentiating Factors

Autonomy: Works on assignments that are extremely complex in nature, and may be responsible for leading daily operations. Performs a variety of complex or technical-advanced administrative and clerical duties. Has high degree of initiative; Work may be done without established procedures. Organizational Impact: Work may include activities related to special assignments, and providing instructions to accomplish day-to-day work activities to junior individuals in the department. Work involves obtaining or providing information or data on matters of moderate importance to the function of the department or which may be of sensitive nature. Innovation and Complexity: Makes adjustments or recommends enhancements in systems and processes to solve problems or improve effectiveness of job area. Problems faced are general and may require understanding of other job areas but typically are not complex. Communication and Influence: Communicates with internal and external contacts. Obtains and provides information on matters of significant importance to the job area. Leadership and Talent Management: May act as a team lead and assistant to the supervisor / manager. May delegate tasks to other team members and be responsible for the review of work product. Required Knowledge and Experience: Requires advanced practical knowledge within a specific discipline typically gained through extensive work experience and/or education. Requires minimum of 6 years of relevant experience.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD): $50,000.00 - $75,000.00 This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico. Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

If you are applying to perform work for Medtronic, Inc. ("Medtronic") in any position which will involve performing at least two (2) hours of work on average each week within the unincorporated areas of Los Angeles County, you can find a list of all material job duties of the specific job position which Medtronic reasonably believes that criminal history may have a direct, adverse and negative relationship potentially resulting in the withdrawal of a conditional offer of employment. Medtronic will consider for employment qualified job applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.