Marketing Director - Service & Repair - Remote Eligible

Careers That Change Lives

At Medtronic, we push the limits of what technology, therapies, and services can do to restore health and extend life. Our Service & Repair (S&R) organization is foundational to patient safety, system reliability, and long-term customer trust.

We are seeking a Director of Marketing, Service & Repair to lead the global marketing function for service offerings across Medtronic. Critical to this role is strong partnership with Medtronic's Operating Units (OUs) to ensure service strategies are aligned with OU commercial objectives. Equally critical is a growth mindset focused on driving transformational growth in how we commercialize services and meet evolving customer needs.

As Director of Marketing, Service & Repair, you will:

• Lead the global Service & Repair marketing function as the central hub for commercial strategy, setting direction and priorities across growth strategy, pricing, go-to-market execution, sales enablement and training, and brand and messaging.
• Manage and develop a team of regional marketers, enabling strong local execution while maintaining global alignment and consistency
• Partner closely across the organization—including Operating Units, Sales, Service Operations, Finance, Product, Enterprise Accounts, and ASC teams—to align service strategy with commercial objectives and customer needs
• Drive growth and transformation by evolving how service offerings are positioned and commercialized to unlock new value for customers and Medtronic
• Serve as steward of the global Service & Repair brand, leading harmonization and launch efforts in partnership with Operating Units
• Translate customer insights into clear value propositions and go-to-market tools that enable field teams to effectively sell and scale service offerings
• Ensure marketing excellence and rigor, including performance measurement, pipeline visibility, and adherence to regulatory, quality, and compliance requirements

Key Competencies

• Strategic thinker with strong execution discipline
• Growth-oriented, transformation mindset with the ability to challenge legacy models and drive new ways of working
• Enterprise mindset balancing global service priorities with OU-specific needs
• Customer-centric approach grounded in real clinical and operational workflows
• Financial acumen (pricing, margin, lifetime value)
• Ability to influence without authority in a highly matrixed, global environment

Why Join Medtronic Service & Repair

• Direct impact on patient safety and continuity of care
• Opportunity to shape a high-growth, high-visibility services business through commercial transformation
• Close partnership with Operating Units to redefine how services deliver value
• Collaboration with world-class engineering, service, clinical, and commercial teams
• Competitive compensation, benefits, and career development opportunities
• Mission-driven culture focused on making healthcare better

Must Have: Minimum Requirements

• Bachelor's degree required with 10+ years of progressive experience in marketing, commercialization, or business leadership, preferably within medical devices, healthcare services, or another regulated industry with 7+ years of managerial experience. Or Advanced degree with a minimum of 8 years of relevant experience in marketing, commercialization, or business leadership, with 7+ years of managerial experience.

Nice to Have: (Preferred Qualifications)

• Demonstrated success launching and scaling service-based or recurring-revenue offerings
• Proven ability to influence and partner effectively with Operating Unit leadership in a complex, matrixed organization
• Demonstrated growth mindset, with experience leading or enabling commercial transformation
• Exceptional executive communication, storytelling, and change-leadership skills
• Experience marketing aftermarket services, service contracts, or operational solutions
• Strong understanding of healthcare economics, hospital operations, and value-based care
• Track record of driving results through cross-OU collaboration and alignment
• Data-driven mindset with experience using analytics to guide strategy and decision-making
• Strong RLM experience as commercial sales organization primarily located in RLM markets

For Baccalaureate degrees earned outside of the United States, a degree that satisfies the requirements of 8 C.F.R. § 214.2(h)(4)(iii)(A) is required.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role.

U.S. Work Authorization & Sponsorship

At Medtronic, we are committed to fostering an environment where employees can thrive and make a meaningful impact. In alignment with our enterprise-wide workforce planning approach, U.S. work authorization sponsorship (H-1B, TN, J, etc.) is offered exclusively for Principal-level roles and above, where specialized expertise aligns with long-term business needs. Roles below the Principal level require candidates to possess unrestricted U.S. work authorization at the time of hire and for the duration of employment.

Join us in our mission to alleviate pain, restore health, and extend life—where your unique background and perspective are valued.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

Salary ranges for U.S (excl. PR) locations (USD): $192,000.00 - $288,000.00. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP). This position is eligible for an annual long-term incentive plan. The base salary range is applicable across the United States, excluding Puerto Rico and specific locations in California. The offered rate complies with federal and local regulations and may vary based on factors such as experience, certification/education, market conditions, and location. Compensation and benefits information pertains solely to candidates hired within the United States (local market compensation and benefits will apply for others).

The following benefits and additional compensation are available to those regular employees who work 20+ hours per week: Health, Dental and vision insurance, Health Savings Account, Healthcare Flexible Spending Account, Life insurance, Long-term disability leave, Dependent daycare spending account, Tuition assistance/reimbursement, and Simple Steps (global well-being program).

The following benefits and additional compensation are available to all regular employees: Incentive plans, 401(k) plan plus employer contribution and match, Short-term disability, Paid time off, Paid holidays, Employee Stock Purchase Plan, Employee Assistance Program, Non-qualified Retirement Plan Supplement (subject to IRS earning minimums), and Capital Accumulation Plan (available to Vice Presidents and above, or subject to IRS earning minimums).

Regular employees are those who are not temporary, such as interns. Temporary employees are eligible for paid sick time, as required under applicable state law, and the Employee Stock Purchase Plan. Please note some of the above benefits may not apply to workers in Puerto Rico.

Further details are available at the link below:

Medtronic benefits and compensation plans

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.

Learn more about our business, mission, and our commitment to diversity here.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender