Field Service Coordinator OU Led Market EMEA

Field Service Coordinator

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world. Medtronic is a global leader in medical technology, services, and solutions. We improve the lives of millions of people each year through our innovative healthcare products. As a Field Service Coordinator, you ensure optimized planning and utilization of our Field Service Engineers, guaranteeing high level of service and maximum efficiency, keeping the service KPIs monitored, identify and implement improvement opportunities and ensure the territory coverage. You maintain the focus on travel: engineering ratio and cost to serve.

Responsibilities may include the following and other duties may be assigned:

• Proactively schedule the field service team to deliver efficient and focused service solutions
• Schedule preventive maintenance visits and manage breakdowns to ensure efficient time management and high utilization hours for the field service team
• Organize and ensure the timely implementation of Field Actions and Software updates/upgrades
• Identify and communicate with key personnel regarding service and repair, including clinical engineering, device management departments, department heads, and clinicians
• Optimize and enhance the effectiveness of field operations
• Primarily interact internally with engineers, operational units (OUs), and quality teams
• Monitor the execution of Field Corrective Actions and service deadlines and coordinate the response in case of absences/holidays/cover from other countries

Required Knowledge and Experience:

• Requires High School Diploma or equivalent with
• 6+ years of work experience in customer service or technical product support

Physical Job Requirements: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive Salary and flexible Benefits Package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of over 95,000 passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.