Customer Service Specialist

Customer Service Specialist

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Together, we will change healthcare worldwide. Join us in our mission to alleviate pain, restore health, and extend life worldwide. Let's work together to address universal healthcare needs and improve patients' lives, optimize costs and efficiencies, and expand global access. As a Customer Service Specialist, you will be the primary contact for our customers in Romania. The role follows a hybrid model (2 days in the office).

Responsibilities may include the following and other duties may be assigned:

• Representing the company to external and internal customers, answering product-related questions, tracing lost shipments, interpreting and clarifying customer orders for the shipping department, taking orders or registrations, and when necessary, connecting customers to appropriate support or field staff
• Managing web-based ordering or registrations, conferring with management regarding customer credits, returning goods for credit, and identifying quality assurance complaints

Required knowledge and experience:

• Bachelor's degree required
• Excellent communication, customer service, and interpersonal skills
• Fluent English – spoken and written
• Good knowledge of MS Office
• Self-motivated and independent
• Ability to cope with deadlines and manage multiple tasks simultaneously
• Positive and enthusiastic attitude
• (Nice to have) Experience in SAP
• (Nice to have) Experience in a Customer Service role

Physical job requirements: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.