Customer Service Representative With Portuguese

Customer Care Representative With Portuguese

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

Join Medtronic as a Customer Care Representative with Portuguese and become an integral part of a company dedicated to enhancing people's lives. Medtronic is committed to revolutionizing healthcare to meet the diverse needs of people worldwide. Together, we accelerate the advancement of meaningful innovations, but our success hinges on assembling the right individuals for our team. This is your perfect opportunity to join us and contribute to our mission of engineering the extraordinary.

Responsibilities may include the following and other duties may be assigned:

• Monitoring of blocked orders and ensuring block lifting in a timely manner to enable prompt product shipment and invoicing
• Handling queries and maintaining smooth ongoing communication with internal stakeholders via Outlook or SAP CIC
• Handling reports & performing follow-up actions for open orders at agreed frequency and accuracy
• Tracing shipments, interacting with the shipping department to ensure timely deliveries take place
• Sending documentation (delivery notes, proof of deliveries, invoices) to the customers
• Performing order entry activities in diabetes area

Required Knowledge and Experience:

• Spoken and written proficiency in English and in Portuguese (minimum B2 level)
• Ability to work under time constraints
• Minimum of 1 year of relevant experience in Customer Care Operations Departments
• Proficiency in using M.S. Office – Outlook, Excel and willingness to use new applications/tools
• Proactive and investigative mindset as well as a high level of attention to detail and strong analytical skills.
• Team-player who at the same time work independently on moderately complex projects with general supervision
• Being willing to recommend enhancements in processes to solve problems or improve effectiveness
• Experience in using SAP (ECC, CIC) and Advanced Excel knowledge (VBA) are desirable.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package

A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.