Customer Service Representative With English

Customer Care Specialist

At Medtronic, you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

Join Medtronic as a Customer Care Specialist and become a part of a company that improves people’s lives. Medtronic is working to improve how healthcare addresses the needs of more people, in more ways and in more places around the world. As one company, we can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. This is the ideal opportunity to join us and be part of our commitment to the health of others.

Responsibilities may include the following and other duties may be assigned:

• Monitoring of blocked orders and ensuring block lifting in a timely manner to enable prompt product shipment and invoicing.
• Processing direct to patient orders, returns and scheduling agreements.
• Handling queries and maintaining smooth ongoing communication with internal stakeholders via SAP CIC.
• Handling reports & performing follow-up actions for open orders at agreed frequency and accuracy.
• Tracing shipments, interacting with the shipping department to ensure timely deliveries take place.

Required knowledge and experience:

• Spoken and written proficiency in English is a must (minimum C1 or equivalent);
• Proficiency in using M.S. Office – Outlook, Excel and willingness to use new applications/tools;
• Detailed-oriented and quality-focused;
• Adapting well to dynamic work environment;
• Displaying the can-do attitude and interest in continuous process improvement
• Ability to work under time constraints

Preferred qualifications include experience with SAP (ECC, CIC) as well as prior involvement in the Customer Service area.

Physical Job Requirements: The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.