Credit Services Representative

Credit Services Specialist – UAE

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

At Medtronic, you will help shape the future of healthcare while ensuring strong financial foundations that enable innovation and patient impact. In this role, you will directly support UAE credit and collection operations, working closely with customers and internal teams to ensure timely collections, accurate reconciliations, and compliance with Medtronic policies. The Credit Services Specialist – UAE plays a critical role in supporting Medtronic's receivables management across the UAE market. You will be responsible for collection activities, dispute resolution, customer account setup, and coordination with internal stakeholders to reduce overdue balances and support healthy cash flow. This role is essential to Medtronic's regional performance, compliance framework, and customer experience in the UAE market.

Responsibilities may include the following and other duties may be assigned:

• Manage credit & collection activities for assigned UAE customer portfolios in line with Medtronic policies.
• Follow up on overdue receivables, ensuring timely collection, escalation, and dispute resolution.
• Coordinate with customers, Sales, Customer Care, Logistics, Finance, and Legal to resolve disputes and unblock payments.
• Perform customer account reconciliations, ensuring accuracy of balances and timely resolution of discrepancies.
• Ensure customer's receivables is regularly reviewed, followed up, and cleared.
• Connect professionally with customer inquiries via email and phone and regular field visit.
• Ensure full compliance with Medtronic credit policies, local regulations, and audit requirements.

Required Knowledge and Experience:

• Bachelor's degree in accounting, Finance, Business Administration, or related field.
• Minimum 2+ years of experience in credit, collections, or cash operations.
• Strong understanding of UAE customer payment cycles and collection practices.
• Excellent communication skills in English & Arabic is a must.
• Strong analytical and problem-solving skills.
• Proven ability to work independently, manage priorities, and meet collection targets.
• Proficiency in Microsoft Excel, Outlook, and general MS Office tools.
• Experience with SAP / FSCM is a Plus.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive salary and flexible benefits package. A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people. We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.