Credit Services Rep

QA Credit Services Representative

At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You'll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world.

A Day in the Life

The QA Credit Rep is responsible for investigating and correcting discrepancies in: Pre Invoice (RADAR)• Pricing issues before billing• Orders missing PO numbers (UTPO)• Contract vs. system price mismatches triggered before invoicing Post Invoice (FSCM)• Incorrect invoice pricing• Wrong payer, sold to, or bill to assignment• Product or delivery discrepancies• POD or quality concerns affecting billing QA Credit Services Rep will partner with internal teams (Contracts, Order Management, Master Data, Logistics) and collaborate with our Minneapolis team during your buddy check readiness phase.

Key Responsibilities

• Investigate and correct billing issues related to incorrect pricing, payer setup, order configuration, or delivery documentation.
• Manage QA cases in relevant systems (e.g., RADAR, SAP FSCM), ensuring accurate documentation and timely resolution.
• Coordinate with internal teams (Contracts, Order Management, Master Data, Logistics, Credit & Collections) to resolve identified issues.
• Ensure compliance with internal controls, approval requirements, and audit standards, maintaining clear and complete documentation.
• Escalate recurring issues, risks, or complex cases to senior team members or supervisors as needed.

Systems & Tools Used

• SAP (R/3) – FSCM, dispute management, AR transactions
• Excel – dispute tracking, reporting, analysis
• Outlook & Shared Mailboxes
• SharePoint / OneDrive / Teams
• Pricing & contract tools (e.g., CHAMPS, RADAR – where applicable)
• Customer portals & carrier websites (POD, POR retrieval)

Required Qualifications

• Bachelor's degree in Finance, Accounting, Business, or a related field.
• English B2+ (comfortable interacting with US teams)
• 3 - 5 years of experience in Disputes, Accounts Receivable, Credit, Finance Operations, Customer Services, Billing or related areas.

• Strong analytical skills with attention to detail.
• Ability to evaluate documentation and apply policy‑based judgment.

Preferred Qualifications

• Experience with pricing validation, contracts, POs, or customer master data.
• Familiarity with approval matrices and audit environments
• Experience in shared service or global finance operations

Key Skills & Competencies

• Strong investigation and problem‑solving skills
• Clear written documentation and communication
• Ability to apply policies consistently and confidently
• Professional judgment in financial and customer‑facing scenarios
• Time management and ability to meet SLAs

Important:

This role requires strong judgment, process discipline, and comfort working in a controlled financial environment where accuracy, documentation, and compliance are critical.

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package
A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create.We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage.

This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

About Medtronic

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions.
Our Mission — to alleviate pain, restore health, and extend life — unites a global team of 95,000+ passionate people.
We are engineers at heart— putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary.