Cash Applications Specialist - Medstar Ambulatory Services

Cash Applications Specialist

MedStar Ambulatory Services is currently seeking a Cash Applications Specialist to join the team! This is a full time, Monday-Friday position, with a hybrid schedule after the successful completion of the on-site 90-day probationary period. Hybrid schedule includes working remotely on Mondays & Fridays and working on-site Tuesday - Thursday. Business office is currently located in Elkridge but will be relocating to Columbia, Maryland in the near future.

Job Summary - MedStar Ambulatory Services is committed to providing world-class, compassionate care to every patient, every time, at every touch point. All associates are accountable for their role in meeting patient experience standards. Under the supervision of the Reimbursement Manager, processes daily deposits into system accurately. Receives, verifies, processes and maintains all payments and adjusts accurately and in a timely manner. Ensures daily cash reconciliation. Researches and corrects account overpayments and account credits. Completes accurate and timely collections on a monthly basis relative to self-pay balances.

Primary Duties and Responsibilities

• Accesses, retrieves, and prints all applicable cash back-up, including lockbox and all corresponding EFT's and checks using applicable systems such as Cash Pro, clearinghouse, and payer websites. Batches and posts payments, reconciling each batch as they are completed.
• Meets departmental productivity standards.
• Processes adjustments, transfers, misapplied payments and refund requests within 48 hours of receipt. Acts as intermediary for resolution of problems related to payment posting.
• Secures, processes and posts all forms of payment for daily bank deposit to patient accounts within 48 hours of receipt and with 100% accuracy. Researches explanation of credit balance accounts when necessary.
• Reconciles daily deposits with the bank log to confirm all deposits were received and logged on a daily basis. Researches any issues or out of balance situation with the bank log. Logs and maintains spreadsheet for all cash collections including credit card, credit balances and refund transactions on a daily basis. Reviews self-pay balances monthly for accuracy and send collection letters according to policy. Identify and prepare accounts for submission to outside collection agency for processing.
• Researches returned mail for updated addresses.

Minimum Qualifications

Education

• High School Diploma or GED required

Experience

• 1-2 years payment and/or adjustment application experience required
• 2 years cashier, account reconciliation, accounting or banking experience preferred

Knowledge, Skills, and Abilities

• Basic knowledge of accounting, billing and collection principals.
• Analytical ability to prepare and interpret system generated accounts receivable reports.
• Excellent organizational skills.
• Attention to detail.
• Excellent problem solving skills.
• Working knowledge of Microsoft Excel software application.
• Ability to follow instructions and take initiative.
• Good verbal and written communication skills.

This position has a hiring range of $18.33 - $31.61