Service Tech III

Dental Equipment Technician

As a leading partner in healthcare, Medline Canada's sole purpose is to make healthcare run better – this means being deeply committed to the health and well-being of our customers, employees, partners and our communities. We employ a diverse group of top talent focused on growing and making a difference in the lives of Canadians, coast-to-coast. Compensation is only one part of the Employee Value Proposition that Medline Canada offers our employees. As part of our mission, we offer one of the most competitive and engaging employee experience programs in Canada, which includes:

• Collaborative work environment with highly engaged employees
• RRSP with a company match
• Annual Employee Appreciation Week
• Paid vacation and personal days
• Employee Assistance Program (EAP) Resources supporting mental, physical, family and financial well-being
• Career growth and training programs
• Open communication with Senior Leaders
• Employee referral program
• Recognition programs
• Social activities
• And much more...

Job Description Summary

This position is responsible for ensuring that client dental equipment functions correctly. The work focuses mainly on troubleshooting and repairing equipment, as well as supporting equipment installation and selling maintenance contracts.

Job Description

FUNCTIONS AND RESPONSIBILITIES

Maintain a high level of customer service:

• Respond promptly to service requests
• Follow up on commitments to clients and internal colleagues
• Listen to client problems
• Communicate client information to sales representatives and service clerks
• Complete work orders
• Maintain appropriate tools, supplies, and parts in the vehicle

Maintain client equipment:

• Document equipment problems and completed repairs
• Diagnose equipment problems and make arrangements for necessary parts, supplies, or tools
• Communicate equipment problems and recommended repairs to clients
• Adjust, repair, or calibrate equipment according to manufacturer specifications
• Follow up on maintenance contracts

Handle new equipment installations:

• Follow up on determined timelines
• Verify that equipment is set up according to manufacturer specifications
• Sell maintenance contracts

Maintain a safe and respectful environment:

• Report incidents, injuries, or narrowly avoided incidents
• Behave in accordance with Sinclair policies
• Participate in ongoing training programs

EDUCATION

• Training or certification from dental equipment manufacturers
• Certification, diploma in mechanics, electronics, small machine repair, etc. is an asset

EXPERIENCE

• Experience working with dental equipment from major manufacturers is an asset
• Experience in mechanics, electrical, electronics, pneumatic, hydraulic and/or plumbing
• Experience with the installation of compressor systems

SKILLS

• Excellent customer service skills
• Ability to solve problems
• Ability to plan and organize work schedule with limited supervision
• Excellent oral and written communication skills
• Bilingualism required

SPECIFIC SKILLS REQUIRED FOR THE POSITION

• Daily travel from one dental office to another
• Valid Canadian driver’s license or equivalent and clean driving record
• Available to work evenings and weekends to respond to emergency calls
• Periodically required to travel overnight to provide client support
• Ability to lift heavy equipment (up to 50 lbs)
• Manual dexterity to handle hand tools and small power tools

The anticipated salary range for this position:

$58,100.00 - $87,100.00 Annual

This job description is not intended to be all-inclusive. Employee may perform other related duties as required to meet the ongoing needs of the organization.

Medline Canada, Corporation is proud to be an equal opportunity employer.

About Medline Canada Medline Canada stands at the forefront of healthcare, providing expertise and a breadth of solutions for every care setting. With 550+ employees, including 100 dedicated sales and clinical professionals and eight distribution centres located coast-to-coast, Medline Canada is proud to serve the entire continuum of care.

Our Commitment to Diversity and Inclusivity Medline Canada is committed to diversity and inclusivity and we encourage applications from members of groups that have been historically disadvantaged and marginalized, including First Nations, Metis and Inuit peoples, Indigenous peoples of North America, racialized persons/persons of colour and those who identify as women, persons with disabilities and LGBTQ+ persons.

Our commitment to Accessibility Medline Canada is committed to the principles of the accessibility in Canada. We endeavor to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities. If you require any accommodations at any point during the application and hiring process, please contact HRCanada@medline.com.

All qualified candidates are encouraged to apply; however, Canadians and permanent residents will be given priority.