Supervisor, Product Marketing

Job Opportunity At MedImpact

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Essential duties and responsibilities include the following. Other duties may be assigned.

Works with cross-functional teams including various leaders to develop, execute and manage strategic plans, solution roadmaps and customer experience strategy.

Responsible for developing and supporting solution roadmaps, consumer journey maps, customer experience strategy and implementation of business process changes required to execute that strategy.

Responsible for implementing analytics and measurement capabilities and for reporting key product metrics.

Stays current with Pharmacy Benefit Management (PBM) and healthcare industry trends to integrate into the above referenced deliverables.

Participates in cross-functional teams to provide input into product/solution modifications and development of new product features based upon customer/user input, and technology directions.

Monitors the overall development schedule and partners with cross-functional teams to ensure on time delivery of product solution releases.

Provides product and solution demonstrations to prospective and existing clients and acts as an SME in answering questions and highlighting key solution capabilities.

Lead product launches, ensuring seamless execution across marketing, sales, and customer engagement channels.

Create compelling value propositions that translate complex technical capabilities into business benefits.

Develop demand generation campaigns and support sales enablement efforts.

Collaborates with business partners to agree on functional specifications and operational readiness criteria.

Work with technical teams to translate product capabilities into market-ready messaging.

Partners with the department director to define, monitor, and report on key performance indicators (KPIs) that measure product marketing effectiveness and impact.

Models and cultivates behaviors that achieve business success, including collaboration, accountability, and ownership.

Partners with other MedImpact business units to effectively implement new business, design solutions that meet the mutual needs of MedImpact and our customers. Actively participates as a key member of cross functional workgroups, teams, and committees as assigned.

Promotes and engages in continuous improvement by developing and documenting business processes and measuring results. Identifies and leads the improvement opportunities in assigned work groups and business processes. Seeks out and actively participates in business initiatives that contribute to service excellence.

Utilizes planning, prioritizing, and organizational skills to effectively manage the assets, tools, and processes necessary to achieve business objectives. Provides recommendations for the acquisition/development or enhancement of equipment and systems necessary to support the business in an efficient and quality manner.

Maintains commitment to goals and objectives in the face of obstacles and collaborates with internal customers. Maintains positive relationships with MedImpact customers through direct interaction and by achieving positive customer satisfaction results. Promptly responds to service failures, resolves issues, and escalates concerns as appropriate.

Manages assigned staff in the segment area. Responsible for the overall direction, coordination, and evaluation of the unit. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Supports and enforces all company policies and procedures in a fair and consistent manner, taking corrective action whenever necessary.

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills. One must be able to; manage difficult or emotional client situations; respond promptly to client needs; solicit client feedback to improve service; respond to requests for service and assistance from clients; meet commitments to clients.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: BS/BA Degree/PharmD; 4+ years of experience (or equivalent combination of education and experience) and 1 year of supervisory experience. Supervisory experience may be substituted with two (2) years of MedImpact experience plus an appropriate external leadership training program and internal mentorship with a seasoned leader at the Director level or above that must be completed within 12 months in new position.

Computer Skills: Experience with customer relationship management (CRM) platforms, such as Salesforce, to support campaign planning and sales collaboration

Familiarity with marketing automation tools (e.g., HubSpot, Act-On) for executing demand generation strategies

Familiarity with web and campaign analytics platforms, such as Google Analytics and A/B testing tools, to support data-driven decision-making

Working knowledge of project management and collaboration tools, including Jira, Confluence, or Monday.com

Experience with digital asset management (DAM) and content management systems (e.g., Bynder)

Exposure to design and creative review tools such as Adobe Creative Suite, Canva, or Figma

Familiarity with healthcare industry platforms, PBM-specific tools, or analytics environments is a plus

Other Skills and Abilities: Ability to effectively recognize complex problems and apply analytic and critical thinking skills to innovate solutions.

Ability to exercise sound judgment and decision-making.

Ability to collaborate on cross-functional projects and liaise with stakeholders on both the business and IT divisions of the organization.

Demonstrated ability to positively interact with clients, and staff of all levels, a willingness to take accountability for achieving service commitments and a demonstrated ability to achieve results.

Ability to lead a team and provide ongoing feedback for enhanced performance.

Ability to define problems, collect data, establish facts, and draw valid conclusions.

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry.

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations.

Building Effective Teams

Decision Quality

Informing

Confronting Direct Reports

Delegation

Organizational Agility

Customer Focus

Drive for Results

Political Savvy

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

This position requires domestic travel of up to 10% of the time.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off