Principal, Network Engineering

Principal, Network Engineering

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top-notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

The PBM business is a data-intensive business with much of MedImpact's value to its clients deriving from the careful organization, processing and availability of applications. As an integral part of the Information Technology Infrastructure group, the Principal, Network Engineering, plays a key, visible role within the MedImpact IT department and in support of Business Operations.

The IT Principal, Network Engineering provides subject matter expertise at the highest technical level within the organization and is called upon to work on multiple concurrent special projects by understanding requirements, problems, performing root cause analysis, researching solutions and guiding IT owners in the implementation of solutions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Provides individual contribution as well as technical leadership in the following areas:
• Identifying & translating ambiguous, unstated and understated business needs into holistic technical solutions
• Researches, identifies, plans, evangelizes and socializes appropriate new technologies and technical solutions with IT as well as with business stakeholders
• High-level as well as detailed design and specification of technical solutions
• Represents MedImpact IT as a technology subject-matter expert internally and externally (with clients & partners) as necessary
• Mentors and guides other technical personnel on technology, techniques and best-practices
• Assists in MedImpact IT recruitment efforts with candidate-interviews
• Identifies, documents and helps protect MedImpact intellectual property where appropriate
• Leads "matrixed" teams when necessary without formal supervisory authority within the context of a specific situation or a project. No permanent supervisory functions required
• Interfaces with clients to understand needs and concerns, suggests solutions and may manage sensitive customer-relationship situations with patience and maturity
• Suggests refinements to current or institutes new IT policies and procedures
• Creates, monitors, and maintains a robust company infrastructure that supports application availability and performance by responding internal and external customer requests and assignments from management.
• Provides data analysis and troubleshoots networking and application issues.
• Assists with related task planning, training and technical direction of other Network Engineers or IT engineers and developers.
• Provides technical leadership and advice for the company's use of networking and related technologies. Provides leadership and guidance on large, complex and cross functional projects and tasks.
• Researches and recommends current and trending network technologies that offer the organization ways to improve its level of service to customers and maintains its leading edge over competitors
• Assists in the resolution of application performance and availability issues by leveraging the network to provide relevant information to issue resolution. Provides network performance tuning and capacity planning services; leads conversions and upgrades.
• Develops documentation for the assessment and automation of repeatable processes.
• Drives the development of (and adherence to) network security standards, methods and practices.
• Assists in maintaining plans for disaster recovery and failover capabilities and testing.
• Maintains security according to company guidelines and works closely with the IT Security team to develop additional robust solutions.
• Documents findings and recommendations for use in decision making and further system design.
• Provides peer reviews for work produced by Network Engineers, Systems Engineers, and Application Support.
• Develops, documents, automates, and assesses network administration processes while looking for ways to improve current processes and streamline efforts.
• Trains others on the IT Network Engineering Team.
• Acts as a mentor to less experienced Networking staff and/or staff in other IT functions.

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; Respond promptly to client needs; Solicit client feedback to improve service; Respond to requests for service and assistance from clients; Meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BA/BS Degree; 8+ years related experience and 8+ years of SME in respective area(s); (or equivalent combination of education and experience).

Computer Skills

• Excellent working knowledge of a variety of networking technologies.
• Efficient troubleshooting skills
• Thorough knowledge of network communication protocols
• MedImpact's legacy systems knowledge (preferred)
• Hardware architecture, disk arrays, drives and hardware capacity requirements.
• Oracle relational database architecture, design and maintenance
• High-level proficiency with relevant software, operating systems, and related technologies such as: Windows, Linux, Checkpoint, Citrix Netscalers, Cisco ACI, and UNIX among others
• Experience with network design, development, and operational support
• Strong proficiency in supporting applications from the network perspective and diagnosing performance issues
• Solid working knowledge of current network technologies and application monitoring tools.

Certificates, Licenses, Registrations

CCIE, AWS/Azure, CompTIA Network+

Other Skills and Abilities

• Analytical-thinking, critical-reasoning, and problem-solving skills as applied to complex business technology subject areas
• Written, verbal and presentation skills to educate, inform and facilitate decision-making
• Planning and organization skills to conceive and execute small projects and work-efforts independently
• Demonstrate the ability to initiate and influence change by effectively collaborating with and managing both IT functional areas and business partners in a "matrixed" environment, leveraging informal authority to drive results
• Technical trouble-shooting and root-cause analysis skills in service-disruption scenarios
• Ability to work independently and as a cohesive team member with excellent interpersonal skills.
• Good verbal, written communication and presentation skills.
• Excellent organizational, attention to detail, and follow-up skills.
• Must be available for on-call work as needed.

Reasoning Ability

• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.
• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

Mathematical Skills

• Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.
• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs.

Language Skills

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.</