Fee - for - service Testing Manager

Fee-For-Service Testing Manager

MedImpact Healthcare Systems, Inc. is looking for extraordinary people to join our team!

Why join MedImpact? Because our success is dependent on you; innovative professionals with top notch skills who thrive on opportunity, high performance, and teamwork. We look for individuals who want to work on a team that cares about making a difference in the value of healthcare.

At MedImpact, we deliver leading edge pharmaceutical and technology related solutions that dramatically improve the value of health care. We provide superior outcomes to those we serve through innovative products, systems, and services that provide transparency and promote choice in decision making. Our vision is to set the standard in providing solutions that optimize satisfaction, service, cost, and quality in the healthcare industry. We are the premier Pharmacy Benefits Management solution!

Job Description

Summary

The Fee-For-Service Testing Manager for quality assurance supports the Government Programs and Services Medicaid Fee-For-Service organization, and is responsible for analyzing clients' requirements and developing, executing, and monitoring comprehensive quality assurance and testing strategies related to client implementations, configuration changes, client customizations, and enhancements for assigned programs and related services.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Drives the development of the overall testing strategy for client implementations, configuration changes, customizations, and system enhancements.
• Develops, implements, and manages processes to ensure that all products and services meet the requirements for quality, functionality, and reliability.
• Identifies and sets appropriate quality standards for all products and services.
• Communicates quality standards and parameters to the development team, configuration team, quality assurance team, product team, and other appropriate resources.
• Ensures the appropriate testing tools and environments are provisioned, configured, and available.
• Creates and manages master testing plans and strategy documents.
• Maintains traceability of test plans/test cases to client and business requirements.
• Coordinates all quality assurance testing processes, which will include:
• System testing
• Configuration testing
• Integration testing
• Data conversion testing
• Performance testing
• Compatibility testing
• Penetration/vulnerability testing
• Compliance testing
• End-to-end testing
• Acceptance testing
• Performs testing as needed.
• Facilitates client review and acceptance of testing/test results.
• Identifies, analyzes, and documents/records issues, bugs, defects, and other problems; ensures prompt and thorough remediation to meet client and business requirements.
• Remains knowledgeable of and maintains compliance with federal, state and other applicable laws, regulations, guidelines, and policies.
• Drives testing process improvement activities.

Supervisory Responsibilities

No supervisory responsibilities

Client Responsibilities

This is an internal and external client facing position that requires excellent customer service skills and interpersonal communication skills (listening/verbal/written). One must be able to; manage difficult or emotional client situations; respond promptly to client needs; solicit client feedback to improve service; respond to requests for service and assistance from clients; meet commitments to clients.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

BS/BA and 9+ years' experience or equivalent combination of education and experience, and 6 years' of SME in respective areas

Computer Skills

To perform this job successfully, an individual should have:

• Advanced knowledge of Microsoft Office software (Outlook, Word, Excel and PowerPoint)
• Advanced knowledge of MS Project and Visio
• Intermediate knowledge of at least one content management system (e.g. SharePoint, Confluence, wiki)
• SQL query development
• Intermediate knowledge of Jira or other SDLC tools and platforms
• Demonstrated ability to learn new software tools

Other Skills and Abilities

• Golden32 or other equivalent database browsing software
• Excel macro programming

Reasoning Ability

• Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
• Ability to apply principles of logical or scientific thinking to a wide range of intellectual and practical problems.

Mathematical Skills

• Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.
• Ability to apply mathematical operations to such tasks as frequency distribution, determination of test reliability and validity, analysis of variance, correlation techniques, sampling theory, and factor analysis.

Language Skills

• Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
• Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Competencies To perform the job successfully, an individual should demonstrate the following competencies:

• Composure
• Decision Quality
• Organizational Agility
• Problem Solving
• Customer Focus
• Drive for Results
• Peer Relations
• Time Management
• Dealing with Ambiguity
• Learning on the Fly
• Political Savvy

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is regularly required to stand; walk; use hands to finger, handle, or feel and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position may regularly be exposed to or encounter moving mechanical parts, high, precarious places, fumes or airborne particles, toxic or caustic chemicals, outdoor weather conditions, risk of electrical shock or vibration. The noise level in the work environment is usually moderate (examples: business office with computers and printers, light traffic).

Work Location

This position works on-site at the San Diego Headquarters or other company location (or from a remote location with management approval based on business requirements). Must provide adequate support to internal clients; be available for regular interactions and coordination of work with other employees, colleagues, clients, or vendors; as well as be available to facilitate effective decisions through collaboration with stakeholders.

Working Hours

This is an exempt level position requiring the incumbent to work the hours required to fully accomplish job responsibilities and reasonable meet deadlines for work deliverables. The individual must have the flexibility to work beyond traditional hours and be able to work nights, weekends or on holidays as required. Work hours may be changed from time to time to meet the needs of the business. Typical core business hours are Monday through Friday from 8:00am to 5:00pm.

Travel

This position requires no travel however attendance maybe required at various local conferences and meetings.

The Perks:

• Medical / Dental / Vision / Wellness Programs
• Paid Time Off / Company Paid Holidays
• Incentive Compensation
• 401K with Company match
• Life and Disability Insurance