Guest Services Representative (concierge)

Guest Services Representative (Concierge)

Are you ready to join an awesome team and make a real difference? As a Guest Services Representative, you'll be the friendly face that welcomes and assists our patients, ensuring they have the best experience possible. You'll report to the Manager of Guest Services and help facilitate accommodations, provide information, and assist with wayfinding. If you love helping people and thrive in a dynamic environment, we want you on our team!

Location: Charleston, South Carolina

Job Description:

Professionally greets visitors and patients upon arrival. Ascertains patients' and our visitors' needs and directs them accordingly. Educates Medical Center patients, family members, visitors and guests regarding appropriate services and available resources and assist with wayfinding. Demonstrates a commitment to problem resolution by embracing a creative approach and focusing on efficient and effective solutions to promote the desired outcomes. Meets key performance metrics for area and demonstrates compliance with policies/processes.

Education: High School Degree or Equivalent

Work Experience: 0 - 6 months

Ability to perform job functions while standing. (Frequent)

Ability to perform job functions while sitting. (Frequent)

Ability to perform job functions while walking. (Frequent)

Ability to climb stairs. (Infrequent)

Ability to work indoors. (Continuous)

Ability to work from elevated areas. (Frequent)

Ability to work in confined/cramped spaces. (Infrequent)

Ability to perform job functions from kneeling positions. (Infrequent)

Ability to bend at the waist. (Frequent)

Ability to squat and perform job functions. (Infrequent)

Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Frequent)

Ability to reach in all directions. (Frequent)

Possess good finger dexterity. (Continuous)

Ability to fully use both legs. (Continuous)

Ability to fully use both hands/arms. (Continuous)

Ability to lift and carry 15 lbs. unassisted. (Infrequent)

Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent)

Ability to lift from 36 inches to overhead 15 lbs. (Infrequent)

Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous)

Ability to see and recognize objects close at hand or at a distance. (Continuous)

Ability to match or discriminate between colors. (Continuous) *(Selected Positions)

Ability to determine distance/relationship between objects; depth perception. (Continuous)

Ability to maintain hearing acuity, with correction. (Continuous)

Ability to perform gross motor functions with frequent fine motor movements. (Continuous)

Ability to work in a latex safe environment. (Continuous)

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.