Deputy CIO, Operations & Service Delivery - Information Solutions

Deputy CIO, Operations & Service Delivery - Information Solutions

The Deputy CIO - Operations & Service Delivery Systems (IS) will lead enterprise-wide operational strategy, performance, and service delivery for all Information Systems functions within a large, complex academic health system. Reporting directly to the Enterprise CIO, the leader will be accountable for driving operational excellence, aligning IS with clinical, academic, and business priorities, and building a high-performing team across all IS domains. This executive will oversee IS service management, performance measurement, value realization, and change management, ensuring that technology investment decisions deliver measurable business impact. Serving as a key partner in translating enterprise strategy into operational execution, the IS COO optimizes service delivery and sustains a culture of continuous improvement. The ideal candidate brings a deep understanding of IT operations in healthcare, demonstrated success in strategic leadership, cross-functional collaboration, and operational rigor. A proven track record of leading complex service portfolios, managing large-scale transformations, and aligning IS with enterprise goals is essential. This position is particularly well-suited for a former CIO or senior IT executive from a smaller healthcare organization seeking to scale impact within a leading academic health system.

Key Responsibilities

• Lead IS Operational Strategy – Drive the design and execution of IS operations and service delivery to achieve measurable improvements in performance, efficiency, and strategic alignment with health system goals.
• Redesign IS Service Management Framework – Lead service rationalization, intake and demand management, and capacity planning to optimize delivery performance, strengthen accountability, and achieve measurable improvements in service quality, efficiency, and responsiveness across the IS organization.
• Partner with Enterprise PMO (EPMO) to manage project execution for Intake, Demand and Capacity Management.
• Establish and Manage the IS Value Management Framework – Implement a comprehensive financial and operational reporting model covering labor, cost, performance, and user experience, ensuring transparent visibility into total cost of ownership (TCO) and return on investment (ROI) through regular business reviews, enabling informed technology investment decisions.
• Optimize IS Portfolio and Governance – Define and implement standards and operational playbooks in partnership with the EPMO for strategic initiatives, portfolio execution, and enterprise governance practices, ensuring alignment with organizational priorities, clear accountability, and delivery of measurable business outcomes.
• Oversee Core IS Functions – Provide executive leadership for Performance Management, Change Management, Budget & Finance, Enterprise Training, and IS Marketing & Communications, ensuring operational excellence, alignment with enterprise priorities, and delivery of measurable outcomes that advance the health system's mission.
• Drive Operational Efficiencies and Transformation – Identify and execute opportunities to streamline services, including application rationalization and workforce optimization, ensuring talent management and retention strategies support future-state capabilities and deliver measurable gains in efficiency, agility, and organizational readiness.
• Stakeholder Engagement and Collaboration – Serve as the IS point of contact for key strategic projects and manage relationships with regional health network partners to ensure alignment on priorities, transparent communication, and delivery of measurable value to all parties.
• Ensure Business Continuity and Clinical Integration – Partner with clinical and business leaders to safeguard EHR integrity, ensure system reliability, and maintain robust downtime procedures for all systems, building sustainable operational resilience that supports uninterrupted care delivery and business operations.

Required Qualifications

• Master's degree in business administration, Healthcare Administration, Information Technology, or related field.
• Minimum of 10 years of progressive leadership experience in healthcare IT, with significant exposure to academic medical centers or large, multi-entity health systems.
• Proven success leading IT operations, service delivery, and governance in a complex, multi-site health system.
• Strong track record in workforce leadership, talent development, and customer service excellence, with documented improvements in KPIs and service outcomes.
• Proven ability to develop and execute value management frameworks that demonstrate ROI and total cost of ownership (TCO) transparency.
• Demonstrated experience in project/program management, budget oversight, and performance measurement.
• Experience driving technology-enabled transformation and operational change in alignment with clinical, academic, and business strategies.

Preferred Qualifications

• Experience as a CIO, IT COO, or equivalent senior technology executive in a small/medium size healthcare environment.
• ITIL certification is strongly preferred.
• PMP certification preferred.
• Strong executive presence with exceptional communication, negotiation, and stakeholder engagement skills.
• History of building high-performing, cross-functional teams in matrixed organizations.
• Background in leading large-scale EMR (Epi) implementations, optimizations, or transitions.
• Willingness to relocate to the Charleston, SC area.

If you like working with energetic enthusiastic individuals, you will enjoy your career with us!

The Medical University of South Carolina is an Equal Opportunity Employer. MUSC does not discriminate on the basis of race, color, religion or belief, age, sex, national origin, gender identity, sexual orientation, disability, protected veteran status, family or parental status, or any other status protected by state laws and/or federal regulations. All qualified applicants are encouraged to apply and will receive consideration for employment based upon applicable qualifications, merit and business need.

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