Supervisor, Service Delivery

Supervisor, Service Delivery

Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people with the mission of bridging the digital divide between America's major cities and America's smaller regions. The services we offer—faster, more reliable internet service; expanded, free digital and HD TV choices; and superior technology in home security and phone service—are a direct result of our powerful culture of growth and innovation.

As we continue to grow, so do our career opportunities. We aim to be at the forefront in delivering easy-to-use, high-tech entertainment, communications, and internet products to the communities we serve. To achieve this, Mediacom Communications seeks talented professionals to partner with us in meeting these challenges and realizing what we can imagine. Take that next step toward your future and join our growing team!

Position Overview

The Supervisor, Service Delivery, will lead and support the Mediacom Business Implementation Coordinator Service Delivery Associate team. This role is responsible for ensuring service orders are efficiently managed to minimize fulfillment intervals while utilizing cost-effective installation methods. The Supervisor drives performance, quality, and customer satisfaction through effective leadership, process optimization, and cross-functional collaboration.

Company Benefits

Along with that rewarding feeling, you'll be given the Power to Succeed in your career while enjoying ongoing training and a generous benefits package designed to be flexible and relevant to your needs. You'll find all sorts of advantages to joining the Mediacom team including:

• Health, vision, and dental insurance!
• Paid vacation, holidays and flex paid time off!
• 401K with generous company match!
• Employee discounts on Mediacom services, where available. In areas where Mediacom services are not available, a reimbursement of internet/cable services are provided!
• Education Enrichment of up to $5,000 per year for qualified employees!
• Employee Wellness Program!

Position Responsibilities

• Lead, supervise, and support a team of Service Delivery Associates.
• Train, coach, and motivate associates to consistently meet or exceed established Service Level Agreements (SLAs).
• Implement and continuously refine fulfillment best practices to improve overall service delivery processes.
• Develop and maintain performance monitoring methods to ensure high-quality results and strong internal and external customer relationships.
• Support associates in managing relationships with Operations, Engineering, and Construction business partners.
• Monitor, analyze, and report on individual and departmental performance to optimize revenue generation, and customer satisfaction.
• Prepare and deliver daily, weekly, and monthly operational and performance reports for senior leadership.
• Oversee staffing responsibilities, including hiring, attendance management, performance evaluations, promotions, and disciplinary actions.
• Maintain and communicate accurate reporting to support business objectives and maximize operational efficiency.
• Adhere to assigned work schedules and maintain regular attendance.
• Perform additional duties as assigned.

Position Requirements

• Bachelor's degree preferred.
• Proven success in business or commercial fulfillment strongly preferred.
• Minimum of 2 years of supervisory experience in fulfillment, customer service, telecommunications, or related field.
• Proficiency in Microsoft Office applications, including Word, Excel, and PowerPoint.
• Ability to thrive in a fast-paced, dynamic work environment.
• Working knowledge of CSG, Microsoft Dynamics, and MetaSolv preferred.
• Strong organizational, time management, and follow-through skills.
• Excellent written and verbal communication abilities.
• Flexibility to work evenings, weekends, and holidays as business needs require.

Mediacom Communications is known by our Mediacom brands, including: Xtream TV, Phone and Internet, Xtream Xpert, Xtream Wifi360Pro, Xtream Hotspots, Mediacom Bolt, Mediacom Digital Home, Mediacom Business and OnMedia. When you join Mediacom, you are joining a powerful team of more than 4,000 individuals working together to serve more than 1.55 million customers in 22 states and connecting them to what matters most.

Mediacom is proud to have received the following recognitions: 2025 Best Managed Companies, 2024 Best Managed Companies, 2023 Best Managed Companies, 2022 Best Managed Companies, 2021 Best Managed Companies, 2019 Best Company for Women to Work, 2017 Best Company for People of Color and Women to Work, Content & Connectivity Human Resources (C2HR)'s 2021 Social Impact Award.

Mediacom Communications is committed to Equal Employment Opportunity (EEO) for all employees and applicants for employment. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law. These protections extend to all employment policies, practices, and actions, including, but not limited to, recruitment and hiring; job assignments; performance management; rewards; promotions; training and development; reassignments; discipline; and separations.

The salary range for this position is $40,000 - $77,000. When making a job offer, we consider several factors in our determination, such as years of related work experience; relevant skills and qualifications; education level; and certifications/licenses.