Operations Manager, Medflight Eastern/island

Operations Manager, MedFlight Eastern/Island

Reporting to the Program Manager, MedFlight, the Operations Manager, MedFlight Eastern/Island is responsible to manage staff and systems to meet the performance requirements of the Air Ambulance program and the Low Acuity flight program. He/she will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels. The overall general role of this position is to direct and provide oversight for the workforce in a positive manner.

This supervisory position will take direction from and act in conjunction with the Program Manager. In a capacity covering a broad range of duties, the mission will be to keep the overall operational status of the air ambulance program fully functional while meeting or exceeding customer/patient expectations. The incumbent positively communicates company philosophy and policy so that there is shared realization of the company's goals in the operational area.

Responsibilities include:

• Ensure that customer/patient service is a priority. Successfully manage a customer/patient issue resolution process.
• Act as a liaison and build stakeholder relationships with indigenous groups serviced by the program
• Has a solid understanding of the air ambulance industry and various business functions such as emergency medical service operations, fleet/facility management, human resources, finance, inventory control, system status planning, quality improvement, training, and education.
• Oversee the day-to-day operations of the medevac program as well as the low acuity air transport service
• Exercise management over designated areas of authority and addresses employee and labour issues within a confidential capacity.
• Oversee and participate in the recruitment and selection process for air medical staff.
• Actively develop and coach staff – reinforce developmental initiatives by employees in collaboration with the human resources department and other development committees. Orientate new employees to the goals and objectives of the company.
• Encourage semi-autonomous work groups and actively lead or participate on various committees.
• Conduct effective group meetings (including staff and labor relations) and lead staff by example.
• Improve employee performance through motivation.
• Successfully mediate conflict between employees and between the organization and external factors. Develop and manage the operational area employee team while possessing an aptitude for working with and through staff and in helping them to achieve goals of the organization.

Professional Qualifications & Competencies:

• Post-secondary education in business administration would be an asset.
• Experience in the Healthcare field; and are a registered nurse currently registered with the Nurses Association of Newfoundland and Labrador or a paramedic currently registered with the Paramedic Association of Newfoundland and Labrador.
• Minimum of five years' experience working in the healthcare field
• Minimum of three years in a progressively responsible leadership position.
• Able to successfully complete a Flight Nurse/Paramedic Training Program, including flight physiology, flight safety, land, and sea survival training, etc. (preferred).
• Proven experience in EMS management, information technology, finance, and human resources.
• Solid managerial/supervisory experience and formal business training and/or university diploma or degree is an asset.
• Previous experience in an air ambulance program would be considered an asset for this position.
• Demonstrates effective delegation of tasks to entire team.
• Exercises independent judgment and problem solves with discretion.
• Demonstrates superior conflict resolution skills: balances assertiveness and sensitivity and successfully mediates conflict.
• Effective written, oral, and presentation skills.
• Exercises a significant degree of discretion in the decision-making process.