Operations Manager

Operations Manager

Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador. If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

Located in multiple sites across NFLD, the Operations Manager will be responsible for the effective and efficient day to day 24/7 operations of the EMS service including managing over 100 paramedics and a dynamic EMS system to meet the performance requirements of the ambulance service for the contracted service area and surrounding areas. Reporting to the Regional Manager, you will assist with the Company Corporate Strategic Goals, build staff capabilities, and implement changes to improve service levels by supporting and influencing both external patient care and internal staff. The overall general role of this position is to direct and provide oversight for the workforce in a positive manner while supporting relations with our external partners for major strategic projects across the organization while mitigating risk for MHNL.

The successful candidate will support the senior management team as needed. They will ensure maintenance of ambulances, support vehicles, and medical equipment. Promoting a culture of reporting among staff is essential. The candidate will implement changes to improve patient care and minimize risk, while staying updated on patient safety trends. They will manage staff performance, handle complaints, and oversee daily operations according to Medavie policies. Involved in recruitment, they will ensure policies are understood and followed. They will ensure staff and public safety by complying with regulations. Keeping up with legislative and technological developments is crucial. The candidate will help evaluate departmental operations and report results to senior leadership. They will manage paramedic resources and collaborate with other emergency services and stakeholders. They will assist in investigations and report the findings to the General Manager. They will coordinate major incidents and disaster management, and perform other duties as assigned.

Professional Qualifications & Competencies:

• Have completed an approved Paramedic training program and are currently registered as either a Primary Care Paramedic or an Advanced Care Paramedic in the province of NFLD.
• Possess a minimum of five years' experience working as a paramedic with a minimum of three years in a progressively responsible leadership role or equivalent.
• Have proven experience in EMS management, information technology, finance, and human resources.
• Comprehensive understanding of appropriate federal, provincial and municipal legislation and regulations related to Ground Ambulance and Emergency Medical Services.
• Possess experience in leading and facilitating training and working groups.
• Possess a valid Class 4 driver's license in NFLD (or equivalent).
• Can exercise independent judgment and can problem solve with discretion.
• Is committed to providing excellent levels of customer/patient service and have a passion for business growth within MHNL.
• Possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others.
• Is skilled in leading and developing staff.
• Uses a positive and creative approach to problem solving.
• Possess outstanding communication, negotiating, and dispute resolution skills.
• Have working knowledge of standard business computer programs (i.e. Microsoft Office Suite).
• A post-secondary education in business administration would be considered an asset.
• Regular business hours required, but some irregular hours can be expected. Travel may be required.

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.

We're one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute. If you share our mission of improving the wellbeing of Canadians, join our team.

We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you'll find more than just a job — you'll find a pathway to a full and rewarding career.

We welcome diversity. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first. Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.