Bilingual Customer Service Representative (remote) - Remote Eligible

Bilingual Customer Service Representative (REMOTE)

We are always on the look-out for great talent like you! People with determination, passion, and curiosity who are excited about the idea of being the first point of contact for our company.

If you are a critical thinker, love providing an amazing customer experience and are ready to start your career in an award-winning company culture with caring leaders and teams, resources and opportunities to unleash your full potential – let's talk!

Our next virtual class starts October 27, 2025.

Motivated by helping others?

In this role you will provide support and service to our members. You will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to ensure that the person making the inquiry receives caring service and accurate information. In this busy contact centre environment, you'll find that we have some of the highest employee satisfaction scores in the whole company. Our mission is to improve the wellbeing of Canadians and that extends to our employees!

What we offer:

• Leaders that are focused on your success.
• Comprehensive health and dental plan that is 100% employer paid.
• Monday to Friday shifts ending at 9pm / No overnights / No weekends!
• Extensive virtual paid training program, ensuring you are prepared to take calls with confidence.
• Opportunities for career development and advancement.
• Emphasis on work life balance offering wellness benefits, health resources & discounts.
• 4% performance-based incentive program which recognizes your contribution to our success.

What you need to succeed:

• Proven ability to deliver exceptional customer service with empathy, professionalism, and efficiency.
• Excellent verbal and written communication skills to clearly and confidently support callers.
• Comfortable working with autonomy, making decisions independently while adhering to processes and meeting performance standards.
• Ability to manage a high volume of inbound calls while maintaining quality and accuracy.
• Demonstrated problem-solving skills and sound judgment in fast-paced, dynamic environment.
• Self-motivated and disciplined to work effectively in a remote or on-site setting with minimal supervision.
• Comfortable working in a fast-paced digital environment, navigating multiple systems and screens simultaneously while engaging with callers and maintaining focus and accuracy.
• Quick to learn and adapt to new technologies, software updates, and process changes.
• Strong keyboarding skills and ability to type while speaking to ensure efficient call handling and documentation.
• Minimum Grade 12 Diploma with post-secondary education or equivalent work experience in customer service.
• Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment.

Language skills:

• Fluently bilingual in English and French is required for this position.
• If selected for an interview, you will be asked questions in both official languages to assess your proficiency.

Hours of work:

• Training hours: Monday – Friday (8:00am – 4:00pm MST/CST)
• After training you will be provided with an evening shift. All shifts are 7.5 hours between our core business hours of 8am – 9pm AST/5am – 6pm MST/CST.
• We offer a shift-bid twice per year (depending on business needs) where you are able to select alternate available hours based on seniority.

Remote work requirements:

• A dedicated, secure workspace free from distractions and background noise.
• Wired high-speed internet connection is required, with minimum download and upload speeds of 25Mbps to 35 Mbps.
• Ability to maintain confidentiality and adhere to company data protection standards while working remotely.
• A distraction-free environment during working hours to ensure productivity and professionalism.
• Must be able to participate in video meetings with camera on, as required by team (we use WebEx).
• Willingness to comply with IT security protocols, including use of company-provided VPN and endpoint protection.

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.