Bilingual Customer Service Representative (onsite, Moncton NB)

Job Opportunity At Medavie

If you're looking for a fulfilling career that can make a real difference in your life, and the lives of others, you've come to the right place.

As a national health solutions partner, we put people first in everything we do — and that begins with our team of 8,000+ professionals who bring a cross-section of diverse life experiences and career expertise to Medavie. By collaborating and innovating together, our employees are creating industry-leading solutions in insurance, primary care and emergency medical services that impact millions of lives in Canada each year.

Our mission is to improve the wellbeing of Canadians so that every life can be lived to the fullest — and it's reflected in our award-winning culture. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits to offer opportunities for personal and professional growth, flexible work options, meaningful experiences, and supportive leadership. Medavie is where employees can be their best selves, feel they belong, and achieve their full potential. Be part of it by applying for a position with us today.

We are always on the look-out for great talent like you! People with determination, passion, and curiosity who are excited about the idea of being the first point of contact for our company.

If you are a critical thinker, love providing an amazing customer experience and are ready to start your career in an award-winning company culture with caring leaders and teams, resources and opportunities to unleash your full potential – let’s talk!

Our next class starts November 10, 2025 onsite in Moncton NB.

Motivated by helping others? In this role you will provide support and service to our members. You will have the opportunity to effectively problem solve and contribute positively to a team environment. Your objective in this role is to ensure that the person making the inquiry receives caring service and accurate information. In this busy contact centre environment, you'll find that we have some of the highest employee satisfaction scores in the whole company. Our mission is to improve the wellbeing of Canadians and that extends to our employees!

Your onsite position @ 12 Millennium Blvd, Moncton, NB.

You will join us at our centrally located office, easily accessible by public transit and offering free onsite parking. Our modern workspace features an open floor plan, spacious lunchrooms, and a dedicated workstation that's yours to personalize. You'll be surrounded by supportive leaders and collaborative Medavie teams—creating an environment where professional growth and meaningful connections thrive.

What we offer:

• Leaders that are focused on your success.
• Comprehensive health and dental plan that is 100% employer paid.
• Monday to Friday shifts ending at 9pm AT / No overnights / No weekends!
• Extensive onsite paid training program, ensuring you are prepared to take calls with confidence.
• Opportunities for career development and advancement.
• Emphasis on work life balance offering wellness benefits, health resources & discounts.
• 4% performance-based incentive program which recognizes your contribution to our success.
• Salary $42 000
• Free parking!

What you need to succeed:

• Proven ability to deliver exceptional customer service with empathy, professionalism, and efficiency
• Excellent verbal and written communication skills to clearly and confidently support callers.
• Comfortable working with autonomy, making decisions independently while adhering to processes and meeting performance standards
• An aptitude for listening, solving problems, and responding flexibly and creatively to new challenges.
• Ability to manage a high volume of inbound calls while maintaining quality and accuracy
• Demonstrated problem-solving skills and sound judgment in fast-paced, dynamic environment.
• Self-motivated and disciplined to work effectively with minimal supervision
• Comfortable working in a fast-paced digital environment, navigating multiple systems and screens simultaneously while engaging with callers and maintaining focus and accuracy
• Quick to learn and adapt to new technologies, software updates, and process changes
• Strong keyboarding skills and ability to type while speaking to ensure efficient call handling and documentation
• Minimum Grade 12 Diploma with post-secondary education or equivalent work experience in customer service
• Those who have 2+ years with Contact Centre experience and enjoy this industry have proven to be very successful in our environment.

Language skills:

• Fluently bilingual (verbal and written proficiency) in both French and English is required for this position
• If selected for an interview, you will be asked questions in both official languages to assess your proficiency

Hours of Work:

• Training hours: Monday – Friday (8:00am – 4:30pm AST)
• After training you will be provided with an evening shift. All shifts are 7.5 hours between our core business hours of 8am – 9pm AST
• We offer a shift-bid twice per year (depending on business needs) where you are able to select alternate available hours based on seniority

We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We appreciate everyone who has shown interest in this position. Only those selected for an interview will be contacted.