Assistant, Operations Manager

EMS Assistant, Operations Manager

Medavie Health Services is a national leader in primary health care solutions and the largest contracted provider of emergency management services in Canada. Together with Medavie Blue Cross, we are part of Medavie, a health solutions partner committed to improving the wellbeing of Canadians.

With a growing network of 5,400 health care professionals in six provinces, Medavie Health Services has a long history of operating ground and air ambulance services, medical communications, Mobile Integrated Health/Community Paramedicine programs, 911 Public Safety, 811 Telehealth, home health care, as well as clinical training.

We are proud to invest in communities to help address some of Canada's most pressing physical and mental health care challenges.

Reporting to the Operations Manager, the incumbent is responsible for overseeing and carrying out administrative, operational, and technical EMS functions. This role encompasses duties related to operations, training, inventory management, fleet oversight, and general administration.

The Assistant works closely with both the Operations Manager and General Manager, ensuring that the operational area of MHSW remains fully functional and aligned with organizational standards. The primary mission is to maintain seamless operations while consistently meeting or exceeding patient and customer expectations.

In this capacity, the Assistant, Operations Manager serves as a representative of MHSW's philosophy, mission, vision, values, and policies, fostering a shared commitment to achieving company goals across the operational team.

As a member of MHSW, the Assistant, Operations Manager is accountable to patients and colleagues by actively supporting all safety initiatives and promoting a workplace culture centered on patient safety and overall well-being.

Key Responsibilities

• Prioritize exceptional customer and patient service, ensuring timely issue resolution;
• Build and maintain strong stakeholder and community relationships, as well as collaborate with emergency agencies and participate in emergency planning committees and exercises;
• Participate in various work groups and committees;
• Actively develop and coach staff as well as orientate new employees to organizational goals, mission, vision and values;
• Mediate conflicts and support employees in achieving personal and professional growth;
• Provide leadership by fostering teamwork, adaptability, and a culture of patient safety and workplace safety.
• Oversee staffing, scheduling, inventory management, and station inspections; coordinate repairs and vendor services;
• Monitor weather conditions and adjust unit movements in coordination with dispatch;
• PCR tracking and ensuring confidentiality of sensitive information;
• Complete and submit incident reports and maintain accurate documentation in line with reporting requirements;
• Act as a liaison for operational communications and ensure timely completion of tasks and forms;
• Ensure compliance with operational guidelines, AHS medical control guidelines and Accreditation Canada standards;
• Respond to and manage emergencies, including major incidents and disasters; may assist on ambulances when required;
• May assume Operations Manager responsibilities during absences.

As the ideal candidate for this role, you:

• Have completed an approved Paramedic training program, and are currently registered in the province of Alberta;
• Possess a minimum of three years' experience working as a paramedic with a minimum of one year in a progressively responsible leadership role or equivalent;
• Have proven experience in EMS management, information technology, finance, and human resources considered an asset;
• Possess a valid Class 4 driver's license in Alberta (or equivalent);
• Have the ability to exercise independent judgment and can problem solve with discretion;
• Possess outstanding communication, negotiating, and dispute resolution skills;
• Demonstrate effective delegation of tasks to entire team;
• Possess and demonstrate leadership abilities with a proven track record for inspiring and motivating others;
• Have working knowledge of standard business computer programs (ie. Microsoft Office Suite).
• A post-secondary education in business administration would be considered an asset.

Regular business hours required, but some irregular on call hours can be expected. Travel may be required.

The salary range for this position is $70,000-$85,000 annually.

The Base Pay range may vary depending on the successful candidate or other relevant job-related factors such as knowledge, skills, qualifications, experience and education/training. In addition to Base Pay, eligible Medavie employees may participate in various performance-based incentive programs. Payments under these programs are discretionary and subject to both individual and organizational results.

Our recruitment process may involve automated tools, including AI, to assist in screening applications.

We would like to thank all candidates for expressing interest. Please note only those selected for interviews will be contacted.

Medavie Health Services is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees.