Administrative Assistant, Operations & MCC

Administrative Assistant, Operations & MCC

Join the Medavie Health NL Team

Are you looking for a fulfilling career that makes a meaningful impact on your life, and the lives of others? As the provider of emergency medical services and medical communications operations across Newfoundland and Labrador, Medavie Health NL (MHNL) is proud to offer career opportunities for professionals who share our strong commitment to delivering healthcare to communities throughout Newfoundland and Labrador.

If you're a passionate professional seeking a unique and meaningful career, MHNL is your destination. Join our team and achieve your full potential in a supportive and dynamic environment.

Reporting to the Director, Operations, the Administrative Assistant, Operations & MCC will be responsible to provide effective and efficient administrative support function to the management team. This position will be responsible for providing day to day business support and administrative services for the Operations and MCC teams. This position is essential to assist in the efficient and effective management of the MCC to ensure inquiries, reports and general administrative issues are dealt with in a timely and appropriate manner.

Responsibilities include:

• Maintains regular and confidential internal/external communications within the department, with other corporate departments and corresponds with external stakeholders to clarify issues.
• Provides administrative support to management and staff for the department's operations and quality assurance, training, financial, human resources, and IT.
• Type memos, confidential reports, agendas, and general correspondence on behalf of the Director or other team members within the department.
• Proofread transcribed correspondence for grammatical accuracy, sentence structure and content.
• Typing correspondence, memos, confidential reports, and agendas. You may upon request, compose replies for general correspondence on behalf of the Senior Manager or other team members within the regional office.
• Listen and transcribe 9-1-1 recordings.
• Review Online Medical Control (OLMC) recordings.
• Exemptions/exception reconciliation and reporting.
• Using the computer aided dispatch (CAD) for verification of information and searching required data.
• Coordination of procurement, scheduling shifts in the computer database, payroll, and orientation of the regional office for new employees.

Professional Qualifications & Competencies:

• Possess a post-secondary education in office administration or equivalent combination of experience and education.
• Have a minimum of three years related experience working in an office environment, preferably with experience in the health care industry.
• Have strong computer skills using a variety of office software products.
• Are willing and able to learn and use specialized administrative dispatch related software.
• Have the capacity to listen to 9-1-1 calls of all type.
• Can sometime work evening and weekends.
• Work well in a fast-paced environment.
• Self-motivated team player and able to work independently.
• Excellent typing and proof-reading skills with high attention to detail.
• Excellent communication skills both oral and written.
• Comfortable working to a schedule with demanding turn-around times; and
• Above average customer service focused.

MHNL is the selected proponent to design, manage and operate a single, integrated road and air ambulance service in Newfoundland and Labrador. We are an incorporated, wholly owned NL-based subsidiary of Medavie Health Services (MHS), the largest contracted provider of emergency management services in Canada and a national leader in primary health care solutions, including mobile integrated health and community paramedicine programs.

Together with Medavie Blue Cross, MHS is part of Medavie, a national health solutions partner and innovative leader in benefits management, health management, and healthcare delivery. Backed by our team of over 8,200 dedicated professionals, we exist to improve the wellbeing of Canadians so that every life can be lived to the fullest.

We're one of Canada's Most Admired Corporate Cultures, one of Canada's Top 100 Employers, and certified Rainbow Registered as an organization that champions diversity, equity and inclusion. We foster a culture of caring where people are celebrated beyond their roles and valued for who they are and what they contribute.

If you share our mission of improving the wellbeing of Canadians, join our team.

We are more than just a workplace – we are a people-focused, visionary organization dedicated to fostering well-being and making a meaningful impact on the lives of our employees and the Communities we serve. We celebrate individuality and value the diverse perspectives and skills our employees contribute. We go beyond providing competitive pay and comprehensive benefits by offering opportunities for personal and professional growth, meaningful experiences, and supportive leadership. At Medavie, you'll find more than just a job — you'll find a pathway to a full and rewarding career.

We welcome diversity. We believe our employees should reflect the communities we serve and welcome applications from candidates of all backgrounds. To provide the best experience possible, we will support you with accommodations or adjustments at any stage of the recruitment process. Simply inform our Recruitment team of your needs. We are committed to making sure recruitment, retention, advancement, and compensation are fair and accessible while following all relevant human rights and privacy laws.

We put safety first. Employees of MHNL are accountable to our patients and coworkers by participating in and supporting all safety-related initiatives, as well as acting in a manner that fosters a culture that focuses on patient safety and a safe workplace.

Only those selected for an interview will be contacted. If you experience any technical issues throughout the application process, please email: humanresources@medaviehs.com.