Sr Social Services Manager (special Victims Unit)

Follow Your Calling, Find Your Career

Salary Range: $83,959.60 to $104,949.50. This is an exempt, salaried position. Please note: Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Youth and Family Services Division (YFS)

of the Department of Social Services (DSS) provides a variation of services to safeguard children by strengthening the protective capacities of families whose children's health, safety and well-being are at risk. The mission of DSS is to strengthen families and communities through a safety-net of services, collaborations, and hope. The Department's vision is to define and cultivate an organizational culture that is more compassionate and understanding toward each other and our clients. YFS firmly believes the people who do this work are our most important resource. As such, children and families deserve trained, skillful professionals to engage and effectively assist them. If you have a passion for social work and making a difference in your local community, come join our Youth and Family Services team!

Position Summary

This is a specialized position within the Special Victims Unit (SVU) as the Sr. Social Services Manager. Plan, develop, and manage human services programs. This senior-level position is responsible for organizing staff to effectively carry out program activities; implementing program design, development and strategic planning; and ensure compliance with program requirements.

This position will be located at 430 Stitt Road, Charlotte, NC 28213. Please note this position may require after hours (after 5:00 pm) and weekend work as needed.

Essential Functions

Manage and evaluate assigned staff; process and resolve employee concerns and problems; direct work; coach, counsel, and mentor staff; complete employee performance appraisals; conduct interviews and make hiring recommendations

Ensure operational efficiency while meeting local, State and Federal guidelines

Develop new program policies and procedures that are continually incorporated into the division

Responsible for budgeting, strategic planning, goal setting, measurement, hiring, retaining staff, and ensuring adequate training needs are met

Develop procedures to meet department or program goals, ensuring adherence to regulatory guidelines

Review information with teams or staff members to provide guidance and direction in the delivery of services

Establish performance objectives, conduct periodic reviews and monitors progress

Provide consultation to staff in complex case situations, acute emergencies, or cases which require a high level decision

Review and analyze activity reports and statistics for continuous assessment and improvement of program operation

Identify information and resources necessary to assess community needs

Assist in the development and implementation of program procedures and policies

Coordinate and align services and activities to monitor performance through data collection and reporting

Participation on committees and work groups both internally and with community partners as needed

Some positions may be required to supervises enrollment and eligibility activities performed in the NC FAST system

May be required to staff shelters in the event of a disaster

Minimum Qualifications

Experience: Minimum of seven years of experience in area of assignment and two years of supervisory experience

Education: Bachelor's Degree in Human Services or related field. Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

Requires a valid North Carolina or South Carolina Driver's License

Requires County Driving Privileges

Preferred Qualifications

Demonstrated strong organizational and problem-solving skills.

Proven experience in multidisciplinary collaboration with community partners, including law enforcement, medical professionals, and other specialized organizations.

Specialized training and experience in handling complex cases involving child abuse (including sexual, emotional, and physical abuse) and domestic violence.

Knowledge, Skills and Abilities

Knowledge of general social work principles and available resources

Social services procedures, practices and methods

Social services related federal, state and local laws, rules and regulations relating to provision of public assistance, and social welfare

Case management methods and techniques

Services offered by the county and other local public and private community based service agencies

Developing trends and best practices in the specific program area

Skills: Supervising and evaluating employees

Prioritizing and assigning work

Managing and executing multiple tasks

Maintaining various confidential records

Evaluating records to ensure accreditation standards are met

Exercising judgment and discretion

Resolving conflict and crisis intervention

Achieve and maintain effective relationships with clients, other professionals and the general public

Preparing correspondence and comprehensive reports

Working in a dynamic environment that requires the incumbent to be sensitive to change and responsive to changing goals, priorities, and needs

Working nights and/or weekends for positions in certain departments

Abilities: Building Partnerships: Identifying opportunities and taking action to build strategic relationships between one's area and other areas, teams, departments, units or organizations to help achieve business goals

Business Acumen: Using economic, financial, market and industry data to understand and improve business results; using one's understanding of major business functions, industry trends and own organization's position to contribute to effective business strategies and tactics

Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

Communication: Clearly conveying information and ideas through a variety of media to individuals or groups in a manner that engages the audience and helps them understand and retain the information provided

Leadership Disposition: Demonstrating the traits, inclinations, and dispositions that characterize successful leaders; exhibiting behavior styles that meet the demands of the leader role

Managing Conflict: Dealing effectively with others in an antagonistic situation; using appropriate interpersonal styles and methods to reduce tension or conflict between two or more people

Strategic Decision Making: Obtaining information and identifying key issues and relationships relevant to achieving a long-range goal or vision; committing to a course of action to accomplish a long-range goal or vision after developing alternatives based on logical assumptions, facts, available resources, constraints and organizational values

Computer Skills

Proficient in various computer programs including Microsoft Office Suite

Work Environment

Works in an office setting with moderate noise

Selection

This classification has been identified as having a role in the development of ADA compliant technologies and for which the incumbent agrees to follow County policies to the best of their abilities in order to meet these obligations. No

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.