Social Services Specialist - Part Time / Temp DV Services

Follow Your Calling, Find Your Career

Please apply by: Sunday, January 25th, 2026

Salary Range: $23.00 per hour. This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job.

At Mecklenburg County, you'll have the chance to build a career as unique as you are with support, inclusive culture, and technology to become the best version of you. We're counting on YOUR unique voice and perspective to help Mecklenburg County become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.

Position Specific Information

This is a part-time, temporary position, working 15 hours per week, with flexibility Monday – Friday between 8 AM to 5 PM.

Work with families that have experienced domestic violence including adults, child witnesses, and teen dating violence victims.

Position Summary

Provides direct assistance to clients to facilitate access to services and service delivery. Responsibilities may vary depending on area of assignment, but may include completing client screening or intake, collecting information, assigning cases to a counselor or clinician, conducting research, sending out materials, conducting outreach and community education, and providing general customer service.

Essential Functions

• Completes client screening and intake

• Assists in data entry, file maintenance, copying client information, etc

• Communicates daily with the public

• Communicates effectively and clearly to clients when explaining services

• Disseminates information on documents required, services available and community resources to clients in a professional manner

• Maintains up-to-date knowledge of available resources

• Makes referrals to the appropriate community resources

• Prepares reports as needed

• Reviews information provided by clients and determines if it meets basic requirements for eligibility

• Maintains records of services provided and contacts with clients

• Schedules appointments as necessary

• Conducts community education and outreach

Minimum Qualifications

Experience: A minimum of two years of experience in related field.

Education: High School Diploma or G.E.D.

Combination of relevant education and relevant experience accepted: Yes

Licenses and Certifications:

Requires a valid North Carolina or South Carolina Driver's License

Requires County Driving Privileges (CDP)

Annual Motor Vehicle Record (MVR) check required

Preferred Qualifications

Professional knowledge of domestic violence highly preferred.

Bachelor's degree in a human services related field highly preferred, such as Social Work, Human Services, Psychology, etc.

Bilingual skills in Spanish preferred.

Knowledge, Skills and Abilities

Knowledge of:

• Customer service

• Modern office practices, procedures, and equipment

• Multiple social service programs and community resources

• Computer programs

Skills:

• Maintaining confidentiality of files and case information

• Documentation

• Communicating professionally with the public, clients, and co-workers

• Responding to clients with empathy, active listening, and problem solving

Abilities:

• Applied Learning: Assimilating and applying new job-related information in a timely manner

• Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

• Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization

• Managing Work: Effectively managing one's time and resources to ensure that work is completed efficiently

Computer Skills:

• Intermediate skills in Microsoft Office Suite

Reasonable Accommodations Statement

To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.