Library Associate - Teen Services

Library Associate - Teen Services

Library Associate for Teen Services includes all programming, resources and services for youth ages 12 to 18. Staff members plan and implement programming, conduct outreach, and provide teens with the resources they need to succeed.

The Library Associate supports the branch team in creating a welcoming and engaging environment for teens. The Library Associate leads age-appropriate programs for pre-teens and teens, including school-age programs and supervising teen volunteers. This position represents the Library in the community and facilitates outreach to area schools and partners. The Library Associate participates in systemwide teams and works collaboratively with staff in Children's Services and Teen Services. Strong programming, outreach, and partnership-building experience are highly desirable. The ideal candidate is a collaborative team player and effective individual contributor with supervisory skills and the ability to inspire excellence in a diverse staff. Independent judgment and the ability to work with limited supervision are essential.

The University City Regional Library is committed to providing exemplary service to all customers through technology and computer assistance, research and readers' advisory from a service desk. Additional duties include staffing a busy service desk for all ages, providing technology and research assistance, and offering readers' advisory. The Library Associate may serve as a manager-on-duty and may handle branch operations, including opening/closing and cash procedures. A rotating schedule with evenings and weekends is required. Strong technology and computer skills are preferred.

Essential Functions

Create and deliver programs to age-appropriate audiences

Prepare program reports

Provide research assistance to customers

Utilize integrated library systems software

Assist with volunteer management

Train and assist customers on various library policies, procedures, and processes

Maintain library's collection of materials including repairs, shelving, and marketing

Promote and markets library's programs; collaborating with Marketing and Communication to generate flyers and materials pertaining to programs

Assist customers at several service points

Perform circulation activities

Create and maintain attractive displays

Provide electronic resource assistance and basic computer skills training for teens

Minimum Qualifications

Experience: Minimum of two years of library, retail, computer, or customer service experience

Education: High School Diploma or equivalent Education/Experience Combination of relevant education and relevant experience accepted? Yes.

Preferred Qualifications

Experience working with ages 12-18

Knowledge of Young Adult literature and developmental stages of teens

At least three years of library or customer service experience

Knowledge, Skills, and Abilities

Knowledge of Alpha-numeric sorting systems

Various library systems

Telephone etiquette

Technology adeptness

Excellent interpersonal and customer service skills

Excellent time management skills with attention to detail

Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures

Communication: Clearly conveying information to individuals or groups

Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships

Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise

Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills

Proficient in various computer applications including Microsoft Office Suite

Technological adeptness with PCs, tablets and mobile devices, internet and database searching, and email

Comfortable using Zoom, Teams, and other online meeting platforms

Proficient with social media platforms and computer gaming

Work Environment

Works in an office setting with moderate noise

Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.