Library Associate - Children's Services

Library Associate - Children's Services

Library Associate - Children's Services Charlotte Mecklenburg Library - Allegra Westbrooks

Please apply by 3/16/2026 Hiring Range: $20.00 - $25.00 This is a non-exempt (hourly) position. Pay rates are based on education, skill, experience level, and internal equity. Internal equity considerations include an assessment of the applicant's salary history and qualifications in comparison to the market rate and requirements for the job. Charlotte Mecklenburg Library is one of America's leading urban public libraries, serving one of the country's great emerging metropolitan areas in North Carolina. Our library system serves a community of approximately one million citizens in the city of Charlotte and the towns of Matthews, Pineville, Mint Hill, Davidson, Cornelius, and Huntersville – all located in Mecklenburg County. Accessible and welcoming to all, our library celebrates the joy of reading, fosters learning and growth, connects people to each other and the world, and inspires individuals with what they can achieve. Through our 21 locations, online, and through targeted outreach, we deliver exceptional library services and programs with a mission to create a community of readers and empower individuals with free access to information and the universe of ideas.

Schedule: Full Time 40 hours per week, Benefit Eligible M- F 8:00am – 5:00pm Works one evening per week 11:00a 0 8:00pm Rotating weekends

Location: Allegra Westbrooks Regional Library 2412 Beatties Ford Road Charlotte, NC 28216

Position Summary

The Library Associate – Children's Services position supports the branch team in creating a welcoming and engaging environment for customers of all ages. Responsibilities include leading programs such as Storytimes, outreach events, art programs, book clubs, and other child-focused activities. This role also represents the library in the community, conducts outreach to schools, daycares, other communities and partners, and collaborates with systemwide teams and Children's Services staff. Strong programming, outreach, and partnership-building experience are highly desirable. The ideal candidate is a collaborative team player and an effective individual contributor. Independent judgment and the ability to work with limited supervision are essential. Additional duties include staffing busy service desks for all ages, providing technology and research assistance, and offering readers' advisory. A rotating schedule for evenings and weekends is required. Strong technology and computer skills are required. Allegra Westbrooks Regional Library is committed to providing exemplary service for all customers.

Essential Functions

Prepare program reports Perform circulation activities Create and deliver programs to age-appropriate audiences Provide research assistance to customers Utilize integrated library systems software Provide service desk coverage Assist customers at several service points Train and assist customers on various library policies, procedures, and processes Maintain library's collection of materials including repairs, shelving, and marketing Assist with volunteer management Promote and markets library's programs, collaborating with Marketing and Communication to generate flyers and materials pertaining to programs

Minimum Qualifications

Experience: Minimum of one year of library, retail, computer, or customer service Education: High School Diploma or equivalent Education/Experience Combination of relevant education and relevant experience accepted? Yes

Preferred Qualifications

Minimum of one year working with children Bi-Lingual, Spanish speaking

Knowledge, Skills, and Abilities

Knowledge of Alpha-numeric sorting systems Various library systems Telephone etiquette Skills Technology adeptness Excellent interpersonal and customer service skills Excellent time management skills with attention to detail Abilities Adaptability: Maintaining effectiveness when experiencing major changes in responsibilities or environment; adjusting effectively within new work structures, processes, requirements, or cultures Communication: Clearly conveying information to individuals or groups Collaboration: Working effectively and cooperatively with others; establishing and maintaining good working relationships Technical/professional Knowledge and Skills: Having achieved a satisfactory level of technical and professional skill or knowledge in position-related areas; keeping up with current developments and trends in areas of expertise Work Standards: Setting high standards of performance for self; assuming responsibility and accountability for successfully completing assignments or tasks; self-imposing standards of excellence

Computer Skills Proficient in various computer applications including Microsoft Office Suite Technological adeptness with PCs, tablets and mobile devices, internet and database searching, and email Comfortable using Zoom, Teams, and other online meeting platforms

Work Environment

Works in an office setting with moderate noise Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions.