Admin Support Assistant

Administrative Support Assistant – Child Support Services

The Department of Community Resources

Perform routine administrative, clerical and technical work. This position, under general supervision, is responsible for general administrative functions of variety and specialization in a department.

Location: 430 Stitt Road Charlotte, NC 28213

Essential Functions

• Provide administrative support to internal departmental staff
• Respond to inquiries and resolve administrative issues that may arise
• Prepare written correspondence such as memos, forms and emails
• Create, maintain, organize and enter information into databases and use various computer applications
• Operate office equipment, fax machines, copiers, or phone systems and arrange for needed repairs
• Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as correspondence, or other material
• Operate mail systems and coordinate the flow of information, internally or externally
• Schedule, confirm and maintain meetings, events, and schedules
• Compose, type, and distribute information such as meeting notes, agendas, and general information

Minimum Qualifications

Experience: Minimum of two years of administrative experience

Education: High School Diploma or equivalent

Combination of relevant education and relevant experience accepted?: Yes

Licenses and Certifications

• May require a valid North Carolina or South Carolina Driver's License
• May require County Driving Privileges
• May require an Annual Motor Vehicle Record (MVR) check

Preferred Qualifications

• Strong customer service skills
• Strong data entry skills
• Strong communication skills and Microsoft office skills

Knowledge, Skills and Abilities

Knowledge of

• Administrative and clerical procedures and systems using various computer applications, managing files and records
• Principles and processes for providing customer and employee services
• Structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar

Skills

• Customer service
• Coordination and organization
• Judgement and decision making
• Time management

Abilities

• Adaptability: Maintain effectiveness when experiencing major changes in work responsibilities or environment; adjusting effectively to work within new work structures, processes, requirements, or cultures
• Building Customer Loyalty: Effectively meeting customer needs; building productive customer relationships; taking responsibility for customer satisfaction and loyalty
• Building Trust: Interacting with others in a way that gives them confidence in one's intentions and those of the organization
• Initiating Action: Taking prompt action to accomplish objectives; take action to achieve goals beyond what is required; being proactive.
• Managing Work: Effectively managing work time and resources to ensure that duties are completed efficiently
• Stress tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization

Computer Skills

• Data entry
• Intermediate use in various computer applications.
• Proficient in various computer applications including Microsoft Office Suite

Work Environment

• Works in an office setting with moderate noise

Disclaimer Statement

This is not intended to be an all-inclusive list of job-related responsibilities, duties, skills, requirements or working conditions. Other duties may be assigned based on business need and the supervisor's request. Mecklenburg County reserves the right to revise the job description at any time. Designated positions may be required to assist in emergency and/or disaster situations.