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Tech Support Specialist
Provide technical support and training for the MarketMan product to enhance customer satisfaction.
Boise, Idaho, United States
Junior
1 week ago
✨ About The Role
- The Tech Support Specialist will provide technical support to Meal Ticket's global customers through various channels, including phone, chat, and email.
- Responsibilities include maintaining a working knowledge of the MarketMan product and instructing users on proper software usage.
- The role involves providing training materials and documentation to customers and escalating support tickets to other departments as needed.
- The specialist will assist with data entry and answer frequently asked questions while keeping customers updated on the status of their issues.
- Staying informed about product development is necessary to support customers on new product features effectively.
⚡ Requirements
- The ideal candidate will have at least two years of experience in a customer service role, demonstrating a strong foundation in providing technical support.
- Excellent verbal and written communication skills in English are essential, with additional languages being a plus.
- A strong technological orientation is required, with the ability to self-learn new tools and apply technological knowledge effectively.
- The candidate should possess strong analytical and problem-solving skills, enabling them to assist customers effectively.
- Attention to detail and excellent organizational skills are crucial for managing multiple support tickets and tasks efficiently.
About Meal Ticket
Foodservice marketing platform