Supervisor - Reception Services

Managerial/Professional

Supervise Diagnostic Imaging Scheduling Center

Shift / Hours: Monday - Friday / 7:45am - 5pm

Job Specific Competencies

Administrative and Personnel

1. Coordinates activities and supervises, Diagnostic Imaging Service Coordinators (DISC's) and Patient Access, Diagnostic Imaging.

2. Interviews DISC and PAS candidates and makes recommendations for hire.

4. Evaluates employee performance and provides timely written and verbal feedback.

5. Creates and implements daily work schedules for DISCs and PAS.

6. Interacts with center PSCs for exchange of information and problem solving. Initiates contact or meeting when appropriate.

7. Fills in for Manager as requested.

8. Assists technologists and other employees as needed

9. Faxes and distributes faxes as required.

10. Maintains patient/client confidentiality at all times.

11. Possess highly developed communication and organizational skills.

12. Must be able to work independently and without direct supervision.

13. Position requires the ability to problem solve and trouble shoot day to day routine patient administrative activities in the clinic setting.

14. Reviews and analyzes Avaya and productivity reports to determine staffing levels as needed.

15. Special projects as required.

Financial Administration

1. Maintains Kronos time records for DISCs and PAS minimizing overtime when possible.

2. Maintains inventory orders, obtains and stocks supplies and equipment that are necessary for unit function.

Education and Mentoring

1. Provides job specific training for DISCs and Patient Access.

2. Able to perform DISC and PAS duties in all areas of Diagnostic Imaging.

3. Demonstrates a high-level customer service philosophy.

4. Understand, participate in and promote team efforts.

5. Establishes and maintains a high level of professionalism through cooperation, receptiveness, and sensitivity to others.

6. Must understand computer systems with ability to run and interpret reports.

7. Other duties as assigned.

Other duties as assigned

Requirements

Education Required: Bachelor's degree Health Services Administration, Business Administration or related field.

Preferred Education: None

Certification: None

Preferred Certification: None

Experience Required: Three years of experience in health care or customer service with project coordinator/management experience. Preferred Experience: None

May substitute required education degree with additional years of equivalent experience on a one-to-one basis.

Successful completion of the LEADing Self Accelerate and/or LEADing Self Discover programs may substitute for one year of required supervisory or management experience. Completion of both programs can be substituted for a maximum of two years of supervisory or management experience.

Must pass pre-employment skills test as required and administered by Human Resources.

Onsite Presence: 100% onsite

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html