Patient Services Coordinator - CTRC Research (9:30am - 6pm)

Healthcare/Business Support

The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

Summary

The primary purpose of the Patient Services Coordinator position is to perform operational and clinical tasks including but not limited to patient appointment and consult scheduling; scheduling diagnostic tests, expediting clinic flow, accurate processing and completion of charge captive tasks and assisting in invasive identification and authorization. Requires knowledge of and execution of selected tasks related to direct patient care. Operations and clinical support are the major function of this position. Requires flexibility and the ability to function in multiple patient support capabilities as delegated by the charge nurse or center management team.

Key Functions

Patient Interaction: (50%)

• Greets, orients, and answers questions.
• Consistently provide updates to patients on unit status.
• Schedule patient visits, diagnostic tests, treatments and procedures.
• Assist in maintaining a safe environment for patients, co-workers and visitors.
• Provide patients with pagers when the unit it full.

Communication with Patients and Multidisciplinary Team: (25%)

• Notify physician/research team when orders are needed.
• Manage schedule requests in a timely and efficient manner.
• Communicates pertinent information regarding appointments, scheduling, and necessary preparation and/or changes to patients, families, physician, research team members and others centers via in person, phone, mail, by online applications or secure messaging.
• Provide communication to research team when patients do not arrive for their appointments within 4 hours.
• Provide consistent updates to the ORS System, Lab Tracker and/or ARMADA.

Record Maintenance: (25%)

• Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.
• Consistently submit CTRC Scanned nurse log, DPA, and sign in forms to correct folders.
• Completed patient packs for the next day appointments. Pull all orders and provide patient labels as directed.
• Maintain scheduling work queue and EKG logs
• Maintain Rounding logs and patient room/nurse assignment log.
• Keep early bird forms, chemotherapy books, available in the lobby for patients.

Education

Required:

High school diploma or equivalent.

Preferred:

Bachelor's degree from an accredited university or college, preferably in Health Services Administration or Business.

Experience

Required:

Three years of relevant work experience.

Preferred:

Experience in a patient care or healthcare administration setting.

May substitute additional education for required experience on a one to one basis.

Other

Required:

Must pass pre-employment skills test as required and administered by Human Resources.

This position may be responsible for maintaining the security and integrity of critical infrastructure, as defined in Section 113.001(2) of the Texas Business and Commerce Code and therefore may require routine reviews and screening. The ability to satisfy and maintain all requirements necessary to ensure the continued security and integrity of such infrastructure is a condition of hire and continued employment.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.