Patient Services Coordinator - Endoscopy Center

Patient Services Coordinator – Endoscopy Center

Location: MD Anderson Cancer Center Shift: Day Shift with Saturdays and front desk on-call required

Summary

The Patient Services Coordinator in the Endoscopy Center supports scheduling, patient coordination, and communications to ensure timely access to care. You will manage physician block scheduling, assist patients with procedure preparation, and maintain accurate documentation — all while delivering outstanding customer service in a fast-paced, team-oriented environment.

Why You'll Love Working Here

You'll join a hardworking team that supports each other and is led by collaborative leadership. Enjoy a hybrid schedule while contributing to a mission-driven organization ranked among the best cancer centers in the world.

Key Responsibilities

• Schedule and modify endoscopy procedures using OneConnect OpTime, coordinating with physicians, clinical teams, and patients.
• Manage block schedules, physician availability, and procedure room assignments to optimize utilization.
• Respond promptly to patient inquiries via myMDAnderson, phone, and email; assist with pre-procedure communication.
• Review, update, and verify patient demographic and financial information.
• Collaborate with multidisciplinary teams to support pre- and post-procedure patient needs.

Ideal Candidate Profile

• Must-Haves: Excellent customer service, flexibility, positive team player attitude, strong oral/written communication.
• Nice-to-Haves: Bilingual (Spanish preferred); prior healthcare scheduling or patient services experience.
• Preferred Background: Familiarity with endoscopy, PACU, ICU, or fast-paced clinical environments.

Note: Occasional Saturday shifts and front desk on-call responsibilities are required based on department needs.

Education

• Required: High School Diploma or Equivalent
• Preferred: Associate's Degree

Work Experience

• Required: 3 years relevant work experience. or: Additional education may be substituted for required experience on a one-to-one basis.

Other Requirements: Must pass pre-employment skills test as required and administered by Human Resources. The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.