Patient Services Coordinator - Plastics

Healthcare/Business Support

The Ambulatory Business Services Department at MD Anderson Cancer Center plays a vital role in ensuring patients receive seamless, compassionate, and efficient support throughout their care journey. Ambulatory Business Services staff are dedicated to managing the business side of patient care so that individuals and families can focus on healing. By working closely with clinical teams, they help reduce administrative stress for patients, ensuring that access to world-class cancer treatment is as smooth as possible.

The Patient Services Coordinator is responsible for scheduling patient visits, physician appointments, diagnostic tests, procedures, and treatments. This role involves communicating pertinent information regarding appointments, scheduling, prepayment, and financial counseling to patients, families, physicians, team members, and other patient care areas. The coordinator interprets and coordinates physician orders and prepares and maintains appointment templates and/or patient records.

The ideal candidate will have front desk experience, proficiency in Microsoft Office, and a strong background in healthcare customer service. They should also have scheduling experience and familiarity with the Epic electronic health record system.

Candidates who are also interested in the following shifts are preferred:

Monday through Friday, 8:00am - 5:00pm.

Hourly breakdown of salary range: Minimum $19.23 - Midpoint $24.03 - Maximum $28.84.

Working Hours:

The working hours for this position will vary depending on the assigned Center and its business needs. Flexibility in scheduling is essential to meet the demands of our dynamic environment. Depending on the Center, some positions may require you to work fully on-site.

Job Specific Competencies

Communication with Patients/Family and Multidisciplinary Teams:

• Greet, orient, and answer questions from patients and family members.
• Advise patients and family members of available services.
• Schedule and coordinate patient appointments, including provider visits, diagnostic tests, procedures, and treatments based on provider orders.
• Assist in maintaining a safe environment for patients, co-workers, and visitors.

Multidisciplinary Teams:

• Utilize interpersonal and communication skills to ensure that customer requests and needs are met.
• Acknowledge and clarify customer inquiries, requests, or complaints to ensure that needs are identified, documented, and addressed.
• Communicate pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members, and other patient care areas, whether in person, by mail, by phone, by online applications, or secure messaging.

Record Maintenance:

• Prepare and maintain appointment templates and/or patient records electronically and/or manually as directed.
• Update relevant patient information to maintain an accurate patient record.
• Ensure the security and confidentiality of patient information at all times.
• Handle and process a complex and varied series of documents and situations.
• Focus on deadlines, specifically the time and/or date in which a particular task or assignment is due for completion.

Financial Activities:

• Review and collect patient payments, including co-payments, deductibles, and other pre-payments required for services rendered.
• Update payment information in One Connect when directed by the Financial Clearance Center or Patient Access Services.
• Reconcile and maintain the integrity of the One Connect cash drawer daily and immediately report discrepancies to leadership.
• Follow cash handling guidelines and procedures, including the handling of the daily change fund as outlined by Treasury Services in the cash manual.
• Perform validation of the Medicare Secondary Payer Questionnaire (MSPQ) required for accurate and timely billing.
• Ensure coordination of benefits and assignment of Hospital Account Record (HAR) as needed.

Perform other duties as assigned.

MD Anderson offers our employees:

• Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
• Group Dental, Vision, Life, AD&D and Disability coverage
• Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
• Paid institutional holidays, wellness leave, childcare leave, and other paid leave programs
• Tuition Assistance Program after six months of service
• Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
• Employer paid life, AD&D and an illness-related reduced salary pay program
• Extensive wellness, recognition, fitness, employee health programs and employee resource groups

Education:

Required: High school diploma or equivalent.

Experience:

Required: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.

Must pass pre-employment skills test as required and administered by Human Resources.

The University of Texas MD Anderson Cancer Center offers excellent benefits, including medical, dental, and paid time off, retirement, tuition benefits, educational opportunities, and individual and team recognition.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state, or local laws unless such distinction is required by law.