IT Support Specialist

IT Support Specialist

Kennedy Valve, a member of the McWane family of companies, is a gray and ductile iron foundry and computerized machining and assembly company. We have been an active community partner in Elmira, New York, for over 125 years.

People providing peace of mind water solutions.

To save lives, resources, and property by supplying the best waterworks and fire protection products in the world.

Our culture is important to us and forms the foundation for everything we do. Successful Team Members will embrace and perform in accordance with our following core values:

Safety: People First – Step Up

Environment: Protect Our Communities – Keep It Clean

Leadership: I am Always On Stage – First Manage My Own Words & Behaviors

Accountability: Lead Myself Well – Own It, Correct It, Learn From It, Move On

Excellence: Always Working To Be Better – Value & Add Value

Trust: The Speed Of Trust – Build, Don't Break

Teamwork: Help Each Other Be Great – Win Together

Communication: Clear, Candid, & Constructive – Right Words, Right Time, Right Way

WHY KENNEDY VALVE?

Kennedy Valve offers great wages, stability, and benefits packages:

• Competitive Salary $52,924-$65,377
• Prorated vacation for the first year of employment.
• Twelve paid Holidays
• Retirement 401k- with company match
• Educational Reimbursement after one year
• Competitive Medical Benefits/Cost

Job Description

SUMMARY

Under the general direction of the Controller, the IT Support Specialist serves as an integral member of the Kennedy Valve Accounting team and is primarily responsible for providing technical assistance to Kennedy Valve employees across all departments, ensuring timely resolution of IT issues and support for corporate projects. The role will focus on frontline support while also assisting with infrastructure maintenance and ongoing IT initiatives.

Basic Duties and Responsibilities

• Respond to IT service requests through the Help Desk, email, phone, and in person.
• Troubleshoot and resolve hardware, software, and network issues.
• Configure new devices, accounts, and applications.
• Assist with network and hardware upgrades and corporate IT support tickets.
• Document ticket resolutions and maintain IT knowledge base.
• Collaborate with the existing IT staff members to support larger projects.
• Provide coverage during absences of the primary IT staff.

Qualifications

EXPERIENCE AND EDUCATION QUALIFICATIONS

• Associate's or bachelor's degree in IT or equivalent experience.
• 1–3 years of IT support experience.
• Strong troubleshooting skills with Windows/Mac systems, MS Office, and networking.
• Excellent communication and customer service skills.
• Ability to work independently and as part of a team.

REQUIRED TRAITS

• Team Player
• Analytical, factual
• Persistent, focused, dependable.
• Very strong attention to detail and accuracy

Additional Information

PHYSICAL REQUIREMENTS

• Ability to tolerate standing, walking, dust, fumes, and noise on occasion.
• Physical job analysis can be provided.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an exhaustive list of all responsibilities, duties and skills required for the position.

Kennedy Valve Co. is an EEO/AA employer M/F/D/V. We maintain a drug-free workplace and reserve the right to perform substance abuse testing. McWane is a Federal VEVRAA contractor, and an Equal Opportunity Employer committed to providing equal employment opportunity in all employment practices. McWane will not discriminate against any applicant for employment because of their race, color, religion, sex, national origin, age, sexual orientation, veteran or service member status, marital status, citizenship status (In IL - sex, including same sex, ancestry, order of protection status, physical or mental disability, military status, pregnancy, unfavorable discharge status, genetic information), (In IA - gender identity), (In CA - gender identity or expression, and genetic information) or any other category protected by federal, state or local law.