Customer Service Team Lead - Single Billing Office

Quality Management Leader

Maintains a professional image and exhibits excellent customer relations to patients, visitors, physicians, and co-workers in accordance with our Service Excellence Standards and Core Values.

Shall demonstrate leadership and commitment with respect to the quality management system by:

Promoting the use of the process approach and risk-based thinking

Engaging, directing and supporting persons to contribute to the effectiveness of the quality management system requirements

Promoting improvement

Responsible for the ongoing education/training of Customer Service Representative. Work is of a highly confidential nature.

Assists Patient Relationship Manager with accessing the quality of the performance of Customer Service Representative.

Maintains knowledge of governmental and commercial insurance requirements. Works closely with the Patient Relationship Manager to ensure staff is educated as the rules and regulations change.

Provides a status to management on any problematic system, training, or staffing issues.

Provides technical/clerical back-up to staff when indicated by department needs and as time and priorities permit, as well as stepping in when needed for difficult customers. Works in staffing during periods of excessive backlog.

Assists with any duties assigned by Management.

Work Schedule: 80 hours bi-weekly

Qualifications/Training:

Experience using a computer preferred. Ability to multi-task. Preferred Medical terminology and/or college-level course work in accounting, business, public or healthcare administration.

Licenses/Certifications/Registrations/Education:

Minimum of a High School Diploma/ Equivalent from an accredited school is required